Multiple Attempts to turn C24-865 PC on required

MarkJerrom
MarkJerrom Member Posts: 5 New User
edited July 2019 in All-In-One PCs
I've got a C24-865 that's about 9 months old. Lately I've been having trouble getting it to boot up.

I press the power button and it lights up, but then nothing else happens. Sometimes it turns on first time OK - but this morning for example it took around 8 attempts of pressing the power button to turn it on, waiting to see if does and then when it doesn't, pressing and holding the power button to turn it off ... repeat until it eventually boots.

Obliviously this isn't normal behaviour and I'm worried that it isn't going to turn on at all!

Suggestions?

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    MarkJerrom said:
    I've got a C24-865 that's about 9 months old. Lately I've been having trouble getting it to boot up.

    I press the power button and it lights up, but then nothing else happens. Sometimes it turns on first time OK - but this morning for example it took around 8 attempts of pressing the power button to turn it on, waiting to see if does and then when it doesn't, pressing and holding the power button to turn it off ... repeat until it eventually boots.

    Obliviously this isn't normal behaviour and I'm worried that it isn't going to turn on at all!

    Suggestions?
    Please try to unplug all the cables ( Including power cables )

    Post this. Press and hold the power button for 40 sec ( Without power cables ). Once done try and check if the device is working and post the result here.
    Click on 'Yes' to accept my comment as answer
  • MarkJerrom
    MarkJerrom Member Posts: 5 New User
    I tried that and it made no difference ... can't see how it would anyway, it's not a laptop.
  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @MarkJerrom
    Hi, I am sorry to hear it. Try to do BIOS defaults by the following steps.
    RESET BIOS 
    *************   
    1.When the unit is off completely, press the power to turn on the unit.
    2.Immediately keep on tapping the  Del key to enter the BIOS.                                 
    3.In the BIOS, press F9 to reset the BIOS to setup defaults.
    4.At the confirmation screen, press Enter for Yes to load the default configuration.
    5. Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3
  • MarkJerrom
    MarkJerrom Member Posts: 5 New User
    Still no difference ... it took me 12 attempts to get it to boot up!
  • MarkJerrom
    MarkJerrom Member Posts: 5 New User
    No replies from anyone else? It's still just as bad!!!
  • SW_C24
    SW_C24 Member Posts: 1 New User
    I have the same problem, it is taking longer and longer to get it to restart.  Tried holding power button for >30s and leaving for minutes or hours but it still did not work.  Then randomly it does restart after doing nothing different to previous failed attempts.  At the last boot up I saved recent files to a flash drive in case I have to lose data during repair.
  • MarkJerrom
    MarkJerrom Member Posts: 5 New User
    Mine was still under warranty so sent it back ... turned out to be a faulty main board.

    I have it back now and it's working perfectly.
  • Fieldmau5
    Fieldmau5 Member Posts: 1 New User
    I am having a similar problem, the computer won't turn on at all.
  • dlex81
    dlex81 Member Posts: 1 New User
    I have the same issue but I am now out of warranty, how do I get this system repaired?
  • billsey
    billsey ACE Posts: 34,234 Trailblazer
    Both of you should be asking a new question in a new thread instead of camping out on this old one. You'll get better and faster answers that way. :)
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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