Hello Acer, I have acer e5-553G-T9VU laptop. After replacing my motherboard touchpad stopped worki

piyush8
piyush8 Member Posts: 10

Tinkerer

edited October 2023 in 2020 Archives
Hello Acer, 
I have acer e5-553G-T9VU laptop. After replacing my motherboard  touchpad stopped working in Advance mode (selected in BIOS) . Its work fine in basic mode but not in Advanced mode . I had a problem of auto shutdown of device for which Acer service centre replaced my laptop's motherboard. After replacing motherboard my touchpad was not detected by system so they changed to basic mode and they said just update driver and your advance mode will work. But, it didn't work so, I tried to contact service centre and they said update bios, so I did that but of no use. I have updated my windows also but didn't resolved my problem. Guide me with some working solution.
Note: I have got Windows 10 home pre-installed.
also , i tried - reinstalling driver for acer site
                   - reinstalling windows prcision driver
                   -reinstalling driver using windows driver update( device manager<update elan ),uninstalled it and reinstall it.
also , there was an error code 10 with i2c driver.
and there is no serial io driver for my system as i have a amd 10 processor

Answers

  • piyush8
    piyush8 Member Posts: 10

    Tinkerer

    thank you for replying.
    my problem remains the same.
    also i told you that my i2c driver is showing a exclamation mark.
    touchpad works fine with basic mode but not works with advance mode
  • piyush8
    piyush8 Member Posts: 10

    Tinkerer

    also i find this link https://community.acer.com/en/discussion/555894/touchpad-not-working-in-advance-mode
    having the same problem.
    i tried all the solution explained in it
    but they didn't worked.
  • piyush8
    piyush8 Member Posts: 10

    Tinkerer

    hello anybody out there to help......?????

  • I have now checked your message. Try resetting the battery and make sure advanced mode is enabled:
    https://youtu.be/NfhgnxUJoZo
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • piyush8
    piyush8 Member Posts: 10

    Tinkerer

    not working sir\

  • Have you tried reinstalling windows by pressing alt + f10 before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • piyush8
    piyush8 Member Posts: 10

    Tinkerer

    sir,
    i followed all the instructions explained in this video and did the same.
    https://www.youtube.com/watch?v=ldqFdcGL1X0
  • OK! If the hd has not been formatted, try reinstalling windows by pressing alt + f10 before the Acer logo.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • piyush8
    piyush8 Member Posts: 10

    Tinkerer

    i reset and reinstalled the windows 10 but wouldn't helped.
  • Can you enter the hardware id of the touchpad?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VegasWhoa
    VegasWhoa Member Posts: 79 Devotee WiFi Icon
    piyush8 said:
    Hello Acer, 
    I have acer e5-553G-T9VU laptop. After replacing my motherboard  touchpad stopped working in Advance mode (selected in BIOS) . Its work fine in basic mode but not in Advanced mode . I had a problem of auto shutdown of device for which Acer service centre replaced my laptop's motherboard. After replacing motherboard my touchpad was not detected by system so they changed to basic mode and they said just update driver and your advance mode will work. But, it didn't work so, I tried to contact service centre and they said update bios, so I did that but of no use. I have updated my windows also but didn't resolved my problem. Guide me with some working solution.
    Note: I have got Windows 10 home pre-installed.
    also , i tried - reinstalling driver for acer site
                       - reinstalling windows prcision driver
                       -reinstalling driver using windows driver update( device manager<update elan ),uninstalled it and reinstall it.
    also , there was an error code 10 with i2c driver.
    and there is no serial io driver for my system as i have a amd 10 processor

    Are you still having problems with this issue?  I too am having the same identical problem after installing a  brand new ironman_sk acer mobo i3 6100 skylake.   Basic works but Advanced does not. DEV MGR lists it as I2C HID DEVICE.  This device cannot start. (Code 10) A request for the HID descriptor failed. Hardware ID is ELAN0501 but no bueno in solving the issue.

     I have 3 different versions of IO Drivers downloaded from Acer (2015 OLD to LATEST off Acer for my E5-575G), none have worked, even after trying dos command to overwrite.

    I TRULY DID EVERYTHING!!!!!  Deleted the RegEdit key upperfilters and recreated it with mouclass

    The only question I have now is, how many ribbon cables should be attached underneath the keyboard?  On my old and new MOBO there are two connectors side by side but I only had 1 cable to insert.  IDK, Just throwing that out there.


  • @VegasWhoa Have you checked if a bios update solves the problem? On the other question, see this;

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VegasWhoa
    VegasWhoa Member Posts: 79 Devotee WiFi Icon
    @VegasWhoa Have you checked if a bios update solves the problem? On the other question, see this;

    What's WEEE Annex VII ?  

    What is "A" ?

    I take it J is the ribbon for the touchpad?

    To the right of the touchpad, there are two connector slots, is one of them for the keyboard?

    I upgraded to the latest BIOS 1.47 when I installed everything.  Since installation, only BASIC has worked which I am thankful because my E5 was out of commission for over a year.  A new board was affordable compared to buying an entirely brand new unit.  Added another 8gb stick, upgraded the wifi card to Intel 9260 and the screen was upgraded prior to the previous mobo meltdown to an IPS. 

    So yeahhhhhh, I felt why not ask on here just in case.  I think all I truly need is touchpad scrolling for webpages, that's about it, that's the goal.

    Thanks 




  • What is WEEE? http://www.repic.co.uk/What-is-WEEE
    Ribbon J is the keyboard connector. See the other connectors here:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • VegasWhoa
    VegasWhoa Member Posts: 79 Devotee WiFi Icon
    Is there a procedure for disconnecting the cables in a specific order and a specific order they go back in?  
  • I recommend that you first disconnect the lithium battery. Then, disconnect the remaining cables.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)