next@acer 2020

Will my E15 E5-575G sill run with ac power but battery removed?

CCookCCook Member Posts: 3 New User
I have an Aspire e5-575G with an internal battery.  My power adapter does work(charges battery on different computer), but will not charge my battery.  Now the battery is dead and the computer will not turn on with just the AC adapter.  I have tried removing the battery and then tried to power up with just AC adapter.  No luck.  So my question is should the laptop still run with ac power but battery removed, or do I probably have motherboard issues?

FAQ & Answers

  • JackEJackE ACE Posts: 21,978 Trailblazer
    Your system may have a battery reset switch and/or a safety interlock switch that may be faulty and cause this condition. Jack E/NJ
    Jack E/NJ
  • CCookCCook Member Posts: 3 New User
    Is it worth my time and money to buy a battery?  Or should my laptop be able to power up without a battery, just with the adaptor?
  • JackEJackE ACE Posts: 21,978 Trailblazer
    It likely should power up without the battery. Which suggests that the spring-loaded safety interlock switch on the mainboard, if so equipped, may not be fully depressed by or misaligned with the bottom cover. Some production  mainboards for the same models do and some don't have the switch. You have to remove the cover to find out. The spring-loaded switch is usually located around the RAM slots. The fix is usually simple if that's the problem by taping a spacer on the switch or bottom cover so it's depressed harder. Jack E/NJ
    Jack E/NJ
  • CCookCCook Member Posts: 3 New User
    I ordered a new battery and the laptop is now working. YEA!  Turns out the computer does require a good(not necessarily charged) battery even for the AC adapter to work.(Not like the old days when you could just take the battery out and just run on AC).  One thing to to watch out for: with the AC adapter plugged in, if when turning on the computer is says critical battery low(or something like that) or a brief second and then shuts down - something is wrong with the battery/battery circuitry.  Its like the computer turns on with the ac, checks the battery and sees nothing, then shuts down.  Hope this helps someone else.  
  • JackEJackE ACE Posts: 21,978 Trailblazer
    Thanks for reporting back on this. Jack E/NJ
    Jack E/NJ
Sign In or Register to comment.

Who's Online1.1K

Aristeupaiva
Aristeupaiva
azk4
azk4
egydiocoelho
egydiocoelho
Helloman
Helloman
highbids
highbids
jdcrown
jdcrown
JERSONMURILLOJD
JERSONMURILLOJD
JuniorzzB
JuniorzzB
Maiko_Rafael_m
Maiko_Rafael_m
miyiechii
miyiechii
NicolasB
NicolasB
Pablo300
Pablo300
ShinigamiAB
ShinigamiAB
StevenGen
StevenGen
The_Anon_Guy
The_Anon_Guy
+1.1K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 3336

Total Points:5792

Total Accepted Answers: 292

GAMING6698 Supercomputer Wrangler