Aspire E17 E5-722G-83DD display scrambled

RustyAuxier
RustyAuxier Member Posts: 2 New User
edited August 2023 in 2019 Archives
Hello... this laptop has issues with the display. It has flickering random lines running horizontally across the screen, then after a half hour or so it completely scrambles so it is unreadable (see attached image showing the scrambled image as well as the PERFECT image being displayed by an external monitor) Moving or flexing the screen doesn't seem to have any effect on it. Using an external screen is perfect and the computer continues to function normally.
Restarting usually clears up the screen but it glitches again withing 10 minutes or so.
Windows 10 Home Version 1809 Graphics AMD Radeon R5 M335
I am thinking it's the display itself that needs replacing but I don't want to spend the money of course if that's not the issue.
Has anyone else had this issue?


Thanks in advance!

Rusty

Answers

  • RustyAuxier
    RustyAuxier Member Posts: 2 New User
    Thanks for your input Piter! I discovered something new as well...the display is scrambled...I can see what I am doing from an external screen; I set the display to go to sleep in one minute; one minute elapses and they go to sleep; I wake them up and both are fine??!! Rather bizarre.
    A few months ago I installed a solid state hard drive in this laptop and a fresh install of Windows 10, and it did this right away.
    I tried changing the display resolution; that seemed to buy a little more time before it scrambled but that was coincidental it seems.
    I will change the refresh rate and see what happens.
    Again, many thanks!

    Rusty

  • MartinJohn00001
    MartinJohn00001 Member Posts: 636 Seasoned Specialist WiFi Icon
    @RustyAuxier
      Hi, Good Morning! Sorry to hear about your issue. Kindly try to do the below steps as well. They are helpful.

    Power Drain
    **********
    1)Unplug the AC power adapter.
    2)Press and hold the Power button down until the unit goes off. 
    3)Search for a pinhole on the backside of your laptop, insert a small paperclip in the battery reset pinhole, press and hold it down for 25 seconds. Then release the paperclip and try to turn on the unit and check.

     Also do the BIOS defaults as well to the unit.

    RESET BIOS 
    **********
    1.Turn Off the unit. Press the power button to turn on the unit.Immediately start tapping the F2 key until you enter the BIOS screen.              
    2.In the BIOS, press F9 to reset the BIOS to setup defaults.
    3.At the confirmation screen, press Enter for Yes to load the default configuration.
    4.Press F10 to save your changes, and restart the system. Select Yes and press ENTER to confirm.
        
        I hope that this is helpful to you! If I have answered your question kindly click YES, Thank you :)

    Kindly click "YES" to "Did this answer the question" if my answer helped you!      
    Thank you and have a Blessed Day  :3