Nitro 7 doesn't charge after being plugged in for a while, how to fix?

isski
isski Member Posts: 5 New User
edited December 2023 in 2020 Archives
Hi,
My Nitro 7 doesn't charge after being plugged into the wall for a couple of weeks. Any ideas on how to fix this? 

I have tried uninstalling the battery drivers and reinstalling, I have also set my bios settings to default. Any ideas?
All help is much appricated.

Answers

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Try a battery reset. Turn off and unplug, place a straightened paperclip in the small hole on the underside of the laptop and press for a full 10 seconds. Let laptop rest for 15 minutes then plug in and restart Laptop
    If I have answered your question please click YES, thank you

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • isski
    isski Member Posts: 5 New User
    andylb said:
    Try a battery reset. Turn off and unplug, place a straightened paperclip in the small hole on the underside of the laptop and press for a full 10 seconds. Let laptop rest for 15 minutes then plug in and restart Laptop
    If I have answered your question please click YES, thank you
    I don't think my laptop has that small hole. I cannot find it anywhere underneath or on the sides.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    isski said:
    andylb said:
    Try a battery reset. Turn off and unplug, place a straightened paperclip in the small hole on the underside of the laptop and press for a full 10 seconds. Let laptop rest for 15 minutes then plug in and restart Laptop
    If I have answered your question please click YES, thank you
    I don't think my laptop has that small hole. I cannot find it anywhere underneath or on the sides.

    What is your exact model number AN***-**

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • isski
    isski Member Posts: 5 New User
    andylb said:
    isski said:
    andylb said:
    Try a battery reset. Turn off and unplug, place a straightened paperclip in the small hole on the underside of the laptop and press for a full 10 seconds. Let laptop rest for 15 minutes then plug in and restart Laptop
    If I have answered your question please click YES, thank you
    I don't think my laptop has that small hole. I cannot find it anywhere underneath or on the sides.

    What is your exact model number AN***-**
    It is AN715-51
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    OK, to reset your battery unplug your laptop and do a hard shutdown by pressing the power button down for a full 15 seconds and let rest for 15 minutes then plugin and reboot

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • isski
    isski Member Posts: 5 New User
    andylb said:
    OK, to reset your battery unplug your laptop and do a hard shutdown by pressing the power button down for a full 15 seconds and let rest for 15 minutes then plugin and reboot
    still doesn't work for me :(
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    Can you get access to another compatible charger and see if it charges? This may be a charger problem. Chargers should never be plugged directly into a wall socket, power surges and fluctuations can damage chargers and laptops. All professionals recommend that Chargers and Power cords are plugged into a surge protector

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • isski
    isski Member Posts: 5 New User
    andylb said:
    Can you get access to another compatible charger and see if it charges? This may be a charger problem. Chargers should never be plugged directly into a wall socket, power surges and fluctuations can damage chargers and laptops. All professionals recommend that Chargers and Power cords are plugged into a surge protector
    I do not have a another compatible charger though... and yeah it has been plugged into the wall the whole and not thourgh a surge protector.
  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    isski said:
    andylb said:
    Can you get access to another compatible charger and see if it charges? This may be a charger problem. Chargers should never be plugged directly into a wall socket, power surges and fluctuations can damage chargers and laptops. All professionals recommend that Chargers and Power cords are plugged into a surge protector
    I do not have a another compatible charger though... and yeah it has been plugged into the wall the whole and not thourgh a surge protector.

    I have a strong suspicion that the charger is your problem. Sometimes a local computer store may let you plug in to one of their chargers to test it. If it is the charger, replace it and buy an inexpensive surge protector.

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★

  • Brazilrome
    Brazilrome Member Posts: 19 Troubleshooter
    I have same problem, trying everything else First: delete battery driver/ instal new driver , trying another charger etc. Nothing works.

    I open the  bottom cover and unplug the battery 1 minute and plug it back. Everything work normal then.