Any game Engine, like Unity and Unreal Engine 4 I install crashes on launch. Any solution to this?

Anuj_Jena
Anuj_Jena Member Posts: 23 Networker
edited November 2023 in 2019 Archives
Any game Engine, like Unity and Unreal Engine 4 I install crashes on launch and that's pretty much it. I am running the exact same copy of windows on my PC and it runs well however, it doesnot on the laptop. I have tried to run it both on the CPU and GPU and it gives the same result.
Helios 300
g3-572
16gb Ram

Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Do you mean the machine locks up and you have to force the machine off by pressing and holding the power button? Or do you mean the games refuse to load or stall but can unloaded from memory with task manager? In either case, try uninstalling and re-installing the games. Jack E/NJ

    Jack E/NJ

  • Anuj_Jena
    Anuj_Jena Member Posts: 23 Networker
    @JackE
    neither of the above problem occurs, just the 'Game Engine', not games , the Unity engine and Unreal Engine fail to launch. The same happens with Adobe Photoshop and Cinema 4D. Any kind Visual editing software or 3D rendering software fails to launch.
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Any non-Microsoft anti-virus/malware running in the background? Don't just disable, uninstall them. If none, what's total RAM, GPU & GPU usage at idle after booting? Jack E/NJ

    Jack E/NJ

  • Anuj_Jena
    Anuj_Jena Member Posts: 23 Networker
    No external anti-virus is running, just the Microsoft defender that's it and I have tried disabling it and running the software still the same problem.
    The usage after booting.-
  • Elgauchio
    Elgauchio Member Posts: 29 Enthusiast WiFi Icon
    I also join :anguished:
    ue4 games are stuttering me. (Predator Triton 700..)
    only unreal engine based games.
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Are the latest ACER intel & nvidia drivers installed ?  Jack E/NJ

    https://www.acer.com/ac/en/US/content/support-product/7310?b=1

    Jack E/NJ

  • Anuj_Jena
    Anuj_Jena Member Posts: 23 Networker
    @JackE yes, the latest drivers are installed. Still I downloaded and installed all the drivers again.
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    We need to try to focus on trying to load just one of the design programs you've tried. I think the rest will follow if we can successfully load just one. Which one do you want to choose? I'd probably pick Photoshop because it's probably the most widely used. But it's your choice. Jack E/NJ

    Jack E/NJ

  • SMartin5590
    SMartin5590 Member Posts: 5 New User
    What was the resolution to this? I am having the same problem and was pretty unhappy when I found this and nobody has a solution.
    What happens is that when I launch any game using Unreal Engine 4, I get an Error Dialog and the game does not start.
    Rebooting doesn't help.
    I've checked that I am on the latest of all drivers and software.
    No other games/engines have an issue.
    Included DxDiag if anyone is wanting information.
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    SMartin5590>>>No other games/engines have an issue.>>>

    Hmmm? Where did you post this issue on https://forums.unrealengine.com/  ? I'd be interested in seeing some of the responses. Jack E/NJ
     


    Jack E/NJ

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2019
    I have epicgames account and unreal engine games load all fine on mine never crashed that is really weird


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • SMartin5590
    SMartin5590 Member Posts: 5 New User
    I submitted a bug to the new bug submission form at Unreal Engine. No idea if that is viewable anywhere. Still waiting for a response from anywhere.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Can you download HWiNFO and run 'sensors'. Check if the available virtual memory(don't confuse with VRAM) and check how much you have left availble when you run these applications.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    ..................................

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • SMartin5590
    SMartin5590 Member Posts: 5 New User
    Here is the Output of the HWINFO Sensors.
    Acer Predator G9-791
    Dunno Part Number
    CPU: i7-6700HQ  @2.6 GHz
    GPU: Nvidia 980 GTX
    Windows 10 Pro (64-bit)

    Memory doesn't go up when the games run, because they don't. They just Crash as described in my Jan. 27 post. The error dialog usually has the following information.

    LowLevelFatalError
    [File:C:\UE4.18\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 233]
    Result failed
      at
    File:C:\UE4.18\Engine\Source\Runtime\Windows\D3D11RHI\Private/D3D11Viewport.cpp:289
     with error 8876017C



  • SMartin5590
    SMartin5590 Member Posts: 5 New User
    So nobody knows what's wrong with the Unreal Engine? I've put in a ticket over at the UE support site, but so far, no response. Apparently, it's not supposed to work.
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    >>>I submitted a bug to the new bug submission form at Unreal Engine. No idea if that is viewable anywhere. Still waiting for a response from anywhere. >>>I've put in a ticket over at the UE support site, but so far, no response.>>>

    Submit another. Daily if necessary.  Till you get noticed. Jack E/NJ

    Jack E/NJ

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Yup u have to keep pushing or they will not care devs are all the same everywhere if you don't insist on it they will never even pay attention to it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • SMartin5590
    SMartin5590 Member Posts: 5 New User
    xapim said:
    Yup u have to keep pushing or they will not care devs are all the same everywhere if you don't insist on it they will never even pay attention to it
    Not really worth having to tell them their software is shite. I've submitted dozens of bugs and so far no response. I play the games on my Dell desktop which except for/more faster SSD drives is near identical to the laptop. 

    The Predator is fine for older games for now. I'll toss it out in a few months and get a Dell if I still want the mobility. Won't give Acer another look after this pain.
  • Stonedog
    Stonedog Member Posts: 1 New User
    Hey folks, those of you on a laptop with both a INTEGRATED GPU and a GPU CARD by Nvidia or AMD etc.... try this.... Download the freeware DDU (Its perfectly safe, just google it to find ) and use it to uninstall ALL YOU GPU DRIVERS on every card on your pc, every version even older have to be wiped with DDU .

    THEN on your INTEGRATED GPU install a older driver NOT the LATEST DRIVERS (THIS IS CRUCIAL) . Then on your GPU you should be gaming on and using for everything go to the Nvidia or AMD web page not the WINDOWS STORE or the MANUFACTURER of your PC STORE and down load the latest drivers from there and install.

    This error appears to be in nature a  DRIVER CONFLICT and you need to do a clean wipe of the GPU drivers with the DDU to solve before you reinstall as I posted above or it will not work .

    IF YOU HAVE A SINGLE GPU CARD , do everything above EXCEPT ofcourse pay no heed to anything that deals with a integrated or secondary GPU, just run DDU and then do the step abopve to install the GPUs latest driver...


    HOPE IT HELPS !

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