TPM not installed on renewed Swift 3 SF315-52-52YN

RiderCurious
RiderCurious Member Posts: 39 Enthusiast WiFi Icon
edited November 2023 in 2019 Archives
Bios says TPM not installed but i can still manage it (available options: enable, disable and clear).

I assume it has been deactivated during shop visit for some reason. Can someone tell me how i can bring in back into operation to fully functional state?

I know it is possible on HP laptop with powershell and additional software, special command may recall and activate TPM from hidden state.

Thanks in advance for any useful feedback
how do i change an email registered for this account ? or better let me quit this*** site! ****


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Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    First try setting and saving a supervisor password. Then re-enter the BIOS with the password to see if it's activated. Jack E/NJ

    Jack E/NJ

  • RiderCurious
    RiderCurious Member Posts: 39 Enthusiast WiFi Icon
    edited August 2019
    JackE said:
    First try setting and saving a supervisor password. Then re-enter the BIOS with the password to see if it's activated. Jack E/NJ
    ALL DONE. + disabled, cleared and re-enabled. Nothing helps.



    how do i change an email registered for this account ? or better let me quit this*** site! ****


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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Check here: https://docs.microsoft.com/en-us/windows/security/information-protection/tpm/initialize-and-configure-ownership-of-the-tpm
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
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  • RiderCurious
    RiderCurious Member Posts: 39 Enthusiast WiFi Icon
    egydiocoelho said:
    Check here: https://docs.microsoft.com/en-us/windows/security/information-protection/tpm/initialize-and-configure-ownership-of-the-tpm
    Awesome thread, thanks.. really interesting

    but without strong knowledge and additional guidance I am afraid there is not much i can do

    how do i change an email registered for this account ? or better let me quit this*** site! ****


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  • RiderCurious
    RiderCurious Member Posts: 39 Enthusiast WiFi Icon
    egydiocoelho said:
    Check here: https://docs.microsoft.com/en-us/windows/security/information-protection/tpm/initialize-and-configure-ownership-of-the-tpm
    Awesome thread, thanks..

    I am afraid without knowledge and guidance it may be very hard
    how do i change an email registered for this account ? or better let me quit this*** site! ****


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  • RiderCurious
    RiderCurious Member Posts: 39 Enthusiast WiFi Icon
    so could you say is there TPM over SPI bus available on this model? any technical docs with details ?

    how do i change an email registered for this account ? or better let me quit this*** site! ****


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  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    >>>I assume it has been deactivated during shop visit for some reason.>>>

    What did you mean by this? What shop visit? For an ACER shop warranty repair visit? And for what reason? Jack E/NJ

    Jack E/NJ

  • RiderCurious
    RiderCurious Member Posts: 39 Enthusiast WiFi Icon
    I bought renewed/used laptop, after shop visit, configuration may change significantly from a default
    how do i change an email registered for this account ? or better let me quit this*** site! ****


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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    I still think tpm is not installed on windows. Look this:

    To turn on the TPM (TPM 1.2 with Windows 10, version 1507 or 1511 only)

    1. Open the TPM MMC (tpm.msc).

    2. In the Action pane, click Turn TPM On to display the Turn on the TPM Security Hardware page. Read the instructions on this page.

    3. Click Shutdown (or Restart), and then follow the UEFI screen prompts.

      After the computer restarts, but before you sign in to Windows, you will be prompted to accept the reconfiguration of the TPM. This ensures that the user has physical access to the computer and that malicious software is not attempting to make changes to the TPM.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RiderCurious
    RiderCurious Member Posts: 39 Enthusiast WiFi Icon
    edited September 2019
    Dude, I am talking about BIOS, not Windows, is there technical capability on the MB, on SPI bus.. there is an option to activate this feature, but I am not sure it was fully supported
    how do i change an email registered for this account ? or better let me quit this*** site! ****


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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    I know that, but have you ever tried to check if tpm is active on windows device manager?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RiderCurious
    RiderCurious Member Posts: 39 Enthusiast WiFi Icon
    If it is not installed in BIOS settings.. how it can be active on windows device manager?
    how do i change an email registered for this account ? or better let me quit this*** site! ****


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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Understand. Have you tried restoring the bios by pressing f9 and then f10? Have you also tried resetting the internal battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RiderCurious
    RiderCurious Member Posts: 39 Enthusiast WiFi Icon
    Yes, sure.
    how do i change an email registered for this account ? or better let me quit this*** site! ****


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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    What is the version bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RiderCurious
    RiderCurious Member Posts: 39 Enthusiast WiFi Icon
    Why do you ask? We both know this is non standard question. Is there anything else you can offer instead of battery reset?
    how do i change an email registered for this account ? or better let me quit this*** site! ****


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  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited September 2019
    It would be interesting for you to check the current version of bios to see if a bios update would correct the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • RiderCurious
    RiderCurious Member Posts: 39 Enthusiast WiFi Icon
    I am on the latest version 1.08
    how do i change an email registered for this account ? or better let me quit this*** site! ****


    [ Signature edited to remove inappropriate or personal content]
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    >>>But without strong knowledge and additional guidance I am afraid there is not much i can do>>>

    So other than referring you back to the ACER forums, what guidance if any has the Microsoft forums offered? Jack E/NJ


    Jack E/NJ

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