Disable touchpad when mouse is connected E5-573-388F

putacadiz
putacadiz Member Posts: 8

Tinkerer

edited October 2023 in 2020 Archives
Hi, 

I recently installed Windows 10 on my laptop E5-573-388F. Before when I connected my mouse, my touchpad stopped to work. I tried to enable this feature again but I do not have the option "Leave touchpad on when a mouse is connected" under Touchpad section in settings. 

I read that it could be due to the drivers, but I tried to installed these drivers (https://www.acer.com/ac/en/US/content/support-product/5976?b=1) and after install the Synaptics one, my touchpad stopped to work. When I installed the ELANTECH one, my keyboard stopped to work.

I can disable the touchpad with the combination of keys Fn+F7, but I want the same behaviour that I used to have and not to be disabling the touchpad manually every time.

Can anyone help me? Thanks.

Best Answer

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓
    OK! What happens when you change the touchpad function to advanced in bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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Answers

  • Check here  my friend:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • You do not need to create multiple topics with the same theme.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • putacadiz
    putacadiz Member Posts: 8

    Tinkerer

    Check here  my friend:

    What I mean is that I do not have that option. Well, I did not have that option because now I do not have even the field "Touchpad" (before to install the drivers I mentioned, I had that field, but not now).
  • putacadiz
    putacadiz Member Posts: 8

    Tinkerer

    You do not need to create multiple topics with the same theme.
    It was a mistake, sorry.
  • Are there any drivers with device manager issues? Does your bios have a function called touchpad?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • putacadiz
    putacadiz Member Posts: 8

    Tinkerer

    Are there any drivers with device manager issues? Does your bios have a function called touchpad?
    No, there are not drivers issues in Device Manager.

    Yes, my bios has a function called "Touchpad" and its value is "Basic". The description says:
    Please make sure l2C driver is installed before Advanced feature enabled. Otherwise, touchpad will be no function.

    P.S: Now I can see the field "Touchpad" in my Settings > Devices. Yesterday it did not be there. Anyway, the option to disable the touchpad is not present yet.
    P.S 2: I use a USB mouse most of the time, and sometimes it does not have a soft movement. It is like if the mouse would have lag. I do not know if you understand me. I plugged the mouse in all my USB ports and I had the same result. I will try to use another mouse to rule out a issue with the mouse itself.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,327 Trailblazer
    Answer ✓
    OK! What happens when you change the touchpad function to advanced in bios?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • putacadiz
    putacadiz Member Posts: 8

    Tinkerer

    OK! What happens when you change the touchpad function to advanced in bios?
    It worked. Now I have the option to disable the touchpad when a mouse is connected. Thanks!
    P.S: I am using a new mouse and until now it is working fine. I think my old mouse was faulty.
  • You are welcome my friend.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • swen1971
    swen1971 Member Posts: 4 New User
    You can easily disable touchpad while using a mouse. Search touchpad settings from the search. Check the box next to disable touchpad when mouse is connected. You can check the method of disabling touching here, I found the method from this post.