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Acer Predator Triton 500 PT515-51 - Blank screen when playing games in full screen

mnemonicsmnemonics Posts: 5Member

Tinkerer

I have a very weird issue with my Triton 500. Model is PT515-51. I recently upgraded the SSD that it came with to a larger size and reinstall windows 10 (to the latest version). 
Everything is fine except when I try to play any 3d games and movies with certain encoded file. I don't have a problem if they are running in window mode. If I run them in fullscreen, the screen would just turn black but I could hear the sound playing. I've tried running 3dmark and it actually completed the benchmark even though the screen is black all the way throughout the benchmark. 

Windows 10 - 1903 latest update
Nvidia drivers 436.30
Intel Graphics - 26.20.100.7158

Anyone can help?

Thanks. 

Best Answers

FAQ & Answers

  • Does this model come with an rtx2060 or 2080?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mnemonicsmnemonics Posts: 5Member

    Tinkerer

    I have the RTX2060 
  • xapimxapim Posts: 3,441ACE Pathfinder
    edited September 18 Accepted Answer
    mnemonics make sure the games are running on the DGPU and not the IGPU also try older drivers 3/6 months old latest are not always better usually they are released full of bugs for the users to report to get them fixed in the next release same with windows updates try Acer stock drivers instead


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • @xapim, could this firmware update for navida rtx2060 be related to the problem?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • mnemonicsmnemonics Posts: 5Member

    Tinkerer

    Accepted Answer
    OK after trial and error also following @xapim suggestion about the drivers. It turns out that the culprit was the latest version of the Intel vga driver. The driver was downloaded and installed automatically using the Intel driver and support application. I uninstalled the driver and use the basic windows driver for the vga and now it works fine. I also tried installing the intel vga driver from the acer's website and it works too! So I guess I'm just going to refrain from upgrading the driver for now. Maybe there's a bug somewhere. Thanks everyone for the suggestions. 
  • xapimxapim Posts: 3,441ACE Pathfinder
    mnemonics glad you got it sorted in the end i just accepted you answer as solved :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • aceerfanaceerfan Posts: 54Member Devotee
    I have the acer helios 300 with the rtx2060 and have install the latest intel graphics driver and it works well for me.
    Also I remember before upgrading my laptop struggle to play 8k video but after upgrading  the intel graphics driver the playback is much better! so keep that in mind.
    Tips 1: For gaming laptop make sure before you shut down especially after a heavy gaming session to let it cool down for at least 10min before you switch it off!


  • robertvadra49robertvadra49 Posts: 5Member New User
    I think you need to reinstall you RAM again if nothing works. 
  • xapimxapim Posts: 3,441ACE Pathfinder
    Accepted Answer
    The issue was solved as it was a driver issue


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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