Acer Helios 300 video freezing when connected to TV

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Topson1
Topson1 Member Posts: 2 New User
edited November 2023 in 2019 Archives
When i connect my Helios 300 to a tv via HDMI port and play a video like on youtube the video on the TV is frozen while on the laptop it is playing fine at the same time. It only happens to video at the moment. 
Any way to fix?

Answers

  • Topson1
    Topson1 Member Posts: 2 New User
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    Anyone help?
  • TECH_MAN
    TECH_MAN Ally Posts: 453
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    Hi Topson1

    Have you tried updating your video driver?

    *Hit Accept if it Helpful*
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  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited September 2019
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    Topson1 bare in mind your browser (windows itself and all windows apps) are setup by default to use the IGPU setting up you browser to use the DGPU instead when you are connected though hdmi might fix your issues because the IGPU does not output only works with the laptop display itself when you are connected to an external display the hdmi port its dedicated to the DGPU only so set it up properly on nvcp


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
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    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
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