next@acer 2020

Please disable backlight timeout when using battery

AlienHandAlienHand Member Posts: 15 Troubleshooter
Dear ACER.
Please make your laptops more user friendly by adding back-light timeout enable/disable for AC and for Battery separately in the BIOS!
When buying a +$1000 laptop, you want to have back-light timeout at DISABLE at all times no matter if using AC or Battery!
How hard can it be?!
Thank you in advance!

Best Answer

  • Acer-MannyAcer-Manny Posts: 3,238 Acer Crew
    Accepted Answer

    Hi all,

    Thank you for all the feedback provided on this matter, please keep in mind that the backlight automatically turning off 30 seconds after the last keystroke, is a power saving feature (mostly found in our newer models) as part of our effort to meet Energy Star7.0, Acer is unable to offer a support path to override or modify this feature if your model is not eligible for the following BIOS update:



    A "Keyboard Lighting Timeout" function has been implemented for the following models only: 

    Model

    BIOS v.

    Date

    Download Link

    Aspire T7000

    1.25

    2019/03/20

    Download

    Aspire A715-72G

    1.25

    2019/03/20

    Download

    Predator PH315-51

    1.25

    2019/03/20

    Download

    Aspire A717-72G

    1.25

    2019/03/20

    Download

    Nitro AN515-52

    1.25

    2019/03/20

    Download

    Nitro AN515-53

    1.25

    2019/03/20

    Download

    Predator PH317-52

    1.25

    2019/03/20

    Download

    Model

    BIOS v.

    Date

    Download Link

    Nitro AN515-42

    1.13

    2019/03/08

    Download


    Note: Please keep in mind that this implementation (Main tab) will allow users to Disable the "Keyboard Lighting Timeout" option to have the Keyboard Backlight on at all times when on AC power only if the unit is on battery power, it will work as intended (automatically turning off 30 seconds after the last keystroke). You can check periodically for any drivers, manuals and BIOS updates here: Drivers&Manual official page

    Please follow the "Disable keyboard backlight timeout" instructions (FAQ):

    https://us.answers.acer.com/app/answers/detail/a_id/61998#_ga=2.159783933.1374864991.1552488642-1045363774.1531752932

    BIOS changes example:


    Note: This thread will be now closed and this reply will be marked as the solution.


    Best Regards,

    Acer-Manny

FAQ & Answers

  • JackEJackE ACE Posts: 22,005 Trailblazer
    Did you enter your serial number id (SNID) at this link to see if a BIOS update might now address this issue? https://www.acer.com/ac/en/US/content/drivers If it isn't there yet, keep checking it every few days.

    Jack E/NJ



    Jack E/NJ
  • AlienHandAlienHand Member Posts: 15 Troubleshooter
    I'm checking the BIOS update info every week. Still only possible to disable using AC power :(
  • JackEJackE ACE Posts: 22,005 Trailblazer
    edited October 2019
    Well it's only been one week so far. So check it again next week. We're all only users here on this forum just like you. So we don't write BIOS updates, have no control over when they're released, and must keep checking the driver updates for our own models just like you.  Jack E/NJ 

    [Edited link]
    Jack E/NJ
  • AlienHandAlienHand Member Posts: 15 Troubleshooter
    Thanks JackE
  • JackEJackE ACE Posts: 22,005 Trailblazer
    I'll keep my fingers crossed for you that it appears soon.  :)   Jack E/NJ
    Jack E/NJ
  • AlienHandAlienHand Member Posts: 15 Troubleshooter
    Yeah me too!
  • AlienHandAlienHand Member Posts: 15 Troubleshooter
    Still nothing! Why can't Acer just fix this issue already!? It is ***** me off. Just this alone make me NEVER want to buy an Acer product EVER again! PERIOD!!!
  • JackEJackE ACE Posts: 22,005 Trailblazer
    >>>Why can't Acer just fix this issue already!?>>>

    I'd guess because thousands of models need firmware updates and testing in one form or another. And only a few coders to do the job. Jack E/NJ 

    Jack E/NJ
  • Acer-MannyAcer-Manny Acer Crew, Knowledge Author Posts: 3,238 Acer Crew
    Accepted Answer

    Hi all,

    Thank you for all the feedback provided on this matter, please keep in mind that the backlight automatically turning off 30 seconds after the last keystroke, is a power saving feature (mostly found in our newer models) as part of our effort to meet Energy Star7.0, Acer is unable to offer a support path to override or modify this feature if your model is not eligible for the following BIOS update:



    A "Keyboard Lighting Timeout" function has been implemented for the following models only: 

    Model

    BIOS v.

    Date

    Download Link

    Aspire T7000

    1.25

    2019/03/20

    Download

    Aspire A715-72G

    1.25

    2019/03/20

    Download

    Predator PH315-51

    1.25

    2019/03/20

    Download

    Aspire A717-72G

    1.25

    2019/03/20

    Download

    Nitro AN515-52

    1.25

    2019/03/20

    Download

    Nitro AN515-53

    1.25

    2019/03/20

    Download

    Predator PH317-52

    1.25

    2019/03/20

    Download

    Model

    BIOS v.

    Date

    Download Link

    Nitro AN515-42

    1.13

    2019/03/08

    Download


    Note: Please keep in mind that this implementation (Main tab) will allow users to Disable the "Keyboard Lighting Timeout" option to have the Keyboard Backlight on at all times when on AC power only if the unit is on battery power, it will work as intended (automatically turning off 30 seconds after the last keystroke). You can check periodically for any drivers, manuals and BIOS updates here: Drivers&Manual official page

    Please follow the "Disable keyboard backlight timeout" instructions (FAQ):

    https://us.answers.acer.com/app/answers/detail/a_id/61998#_ga=2.159783933.1374864991.1552488642-1045363774.1531752932

    BIOS changes example:


    Note: This thread will be now closed and this reply will be marked as the solution.


    Best Regards,

    Acer-Manny

This discussion has been closed.

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