Games crashing Helios 300 2018

DictatorDan
DictatorDan Member Posts: 5 New User
edited November 2023 in 2019 Archives
Hey all, 

so so a couple days ago I hopped on my predator Helios 300 2018 edition with the 8750 i7 and gtx 1060. I noticed when I logged in I had a driver update for the gpu so I updated and it went fine. Also I noticed that windows was installing a bunch of updates. I played assassins creed Odessesy for awhile with no problems until it suddenly just crashed. It never happened before. Now all my games crash. I uninstalled the GPU drivers and did a fresh install. It still doesn’t work. The game goes to the main screen and either freezes or crashes. Every game does it now. I tried rubbing 3dmark and it just stops and it doesn’t give me and results just says an error has occurred. When I got the laptop in April I repasted thermal paste because it was running hot and it worked fine for months. Now I’m sure my warranty is voided and I’m thinking it maybe hardware related. I have the latest bios installed and drivers from acres website. Any help is appreciated thanks. 

Answers

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2019
    DictatorDan roll back/uninstall all the latest updates/drivers if you can windows updates might had messed up your display drivers (second case i had seen in different model/gpu similar issue) you shouldnt let windows update your drivers at all 90% of the times they break it instead of fixing it

    If you cant fix it the easy way probably only a clean install would do it 


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • DictatorDan
    DictatorDan Member Posts: 5 New User
    I did a clean install with no fix. Windows 10 keeps installing the updates how do I stop that? Also, When you say roll back to the previous driver do you mean the GPU or windows update? 
  • ThanatosXR
    ThanatosXR Member Posts: 22 Networker
    Usally the issue is MS resetting power settings
    Control panel>power>disable pci power saving and processor max speed 100% when plugged in
    nvidia control panel>nvidia gpu as global default 
    My Computer>Manage>Turn off Virtual Memory

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited September 2019
    DictatorDan disable the updates completely via regedit/usergroup policy and services then roll back the update and the drivers installed if you did a clean install you shouldnt had let it update at all by disabling them do u have a local user account or your outlook ms account linked to windows i recommend always use a loca user account if you dont need to use the windows bloatware it will only use more resources but anyway thats just me :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • DictatorDan
    DictatorDan Member Posts: 5 New User
    xapim said:
    DictatorDan disable the updates completely via regedit/usergroup policy and services then roll back the update and the drivers installed if you did a clean install you shouldnt had let it update at all by disabling them do u have a local user account or your outlook ms account linked to windows i recommend always use a loca user account if you dont need to use the windows bloatware it will only use more resources but anyway thats just me :)
    Yes,  I thinks that’s where I messed up. I did the whole windows (delete all files and clean, etc) reset mind you it took at least an hour or so and I used my outlook email during setup. So it probably installed latest windows update. I’ll retry it today. Hopefully it works if not I’m assuming it’s hardware which I really hope it isn’t the GPU but rather RAM  because I most likely voided my warranty by replacing thermal paste a few months back. Wouldn’t automatically start downloading and applying updates even after the clean Install?  would I have enough time to do that right after install before windows applets them? Thanks for your reply! 
  • DictatorDan
    DictatorDan Member Posts: 5 New User
    Usally the issue is MS resetting power settings
    Control panel>power>disable pci power saving and processor max speed 100% when plugged in
    nvidia control panel>nvidia gpu as global default 
    My Computer>Manage>Turn off Virtual Memory

    I tried all of that aside from turn off the virtual memory I’ll have to try when I get home from work today. Thank you for your post 
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    xapim said:
    DictatorDan disable the updates completely via regedit/usergroup policy and services then roll back the update and the drivers installed if you did a clean install you shouldnt had let it update at all by disabling them do u have a local user account or your outlook ms account linked to windows i recommend always use a loca user account if you dont need to use the windows bloatware it will only use more resources but anyway thats just me :)
    Yes,  I thinks that’s where I messed up. I did the whole windows (delete all files and clean, etc) reset mind you it took at least an hour or so and I used my outlook email during setup. So it probably installed latest windows update. I’ll retry it today. Hopefully it works if not I’m assuming it’s hardware which I really hope it isn’t the GPU but rather RAM  because I most likely voided my warranty by replacing thermal paste a few months back. Wouldn’t automatically start downloading and applying updates even after the clean Install?  would I have enough time to do that right after install before windows applets them? Thanks for your reply! 
    Just start the clean install process using an ISO and also disconnect internet before starting this process.
    Trying to do my best here - Your happy Predator owner =)!
  • DictatorDan
    DictatorDan Member Posts: 5 New User
    well Guys I tried everything... I give up. Too ***** frustrating. I don’t k ow what else to try.  Thank you to all who replied it’s much appreciated