Acer Predator Helios 300 PH317-52-74KR Factory Reset

UncleReggie
UncleReggie Member Posts: 6

Tinkerer
edited November 2023 in 2019 Archives
Hello all.

I've spent the past 24 hours trying to use various methods to reset my PC to factory settings sand have been unsuccessful. I've attempted the following:

- Alt+F10 reset: Errors out around 34% saying it could not be reset. This happens with both options of just removing files and completely cleaning the drive. 
- Acer Care Centery Recovery USB: Same thing, but errors out around 40%. 

It's important to me to have the version of Windows that ships with Predator Sense. I've read that standard Windows installations aren't compatible with Predator Sense. Is there any recourse?

I appreciate any insight the community can give. 

Best Answer

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Answer ✓
    UncleReggie said:
    Hello all.

    I've spent the past 24 hours trying to use various methods to reset my PC to factory settings sand have been unsuccessful. I've attempted the following:

    - Alt+F10 reset: Errors out around 34% saying it could not be reset. This happens with both options of just removing files and completely cleaning the drive. 
    - Acer Care Centery Recovery USB: Same thing, but errors out around 40%. 

    It's important to me to have the version of Windows that ships with Predator Sense. I've read that standard Windows installations aren't compatible with Predator Sense. Is there any recourse?

    I appreciate any insight the community can give. 
    I believe there is an issue with the operating system. If you have created the recovery drive using acer care center then chances are likely to be corrupted operating system. 

    If you think your computer is under warranty try to contact acer support for warranty help.
    Click on 'Yes' to accept my comment as answer

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Answer ✓
    UncleReggie said:
    Hello all.

    I've spent the past 24 hours trying to use various methods to reset my PC to factory settings sand have been unsuccessful. I've attempted the following:

    - Alt+F10 reset: Errors out around 34% saying it could not be reset. This happens with both options of just removing files and completely cleaning the drive. 
    - Acer Care Centery Recovery USB: Same thing, but errors out around 40%. 

    It's important to me to have the version of Windows that ships with Predator Sense. I've read that standard Windows installations aren't compatible with Predator Sense. Is there any recourse?

    I appreciate any insight the community can give. 
    I believe there is an issue with the operating system. If you have created the recovery drive using acer care center then chances are likely to be corrupted operating system. 

    If you think your computer is under warranty try to contact acer support for warranty help.
    Click on 'Yes' to accept my comment as answer
  • UncleReggie
    UncleReggie Member Posts: 6

    Tinkerer
    The suggested I send it in. My warranty is good until 08/30/2020 so I just might. I'm gonna try a complete reinstall withthe Windows 10 Media Creation Tool and see if that works. If it doesn't I'll be sending it in.
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    UncleReggie said:
    The suggested I send it in. My warranty is good until 08/30/2020 so I just might. I'm gonna try a complete reinstall withthe Windows 10 Media Creation Tool and see if that works. If it doesn't I'll be sending it in.
    Sounds like a plan. But if you install windows using media creation tool you would not get acer pre-loaded apps. To get these you would have download it from acer website under software section.
    Click on 'Yes' to accept my comment as answer
  • XdxD
    XdxD Member Posts: 1,584 Community Aficionado WiFi Icon
    edited October 2019
    UncleReggie said:
    Hello all.

    I've spent the past 24 hours trying to use various methods to reset my PC to factory settings sand have been unsuccessful. I've attempted the following:

    - Alt+F10 reset: Errors out around 34% saying it could not be reset. This happens with both options of just removing files and completely cleaning the drive. 
    - Acer Care Centery Recovery USB: Same thing, but errors out around 40%. 

    It's important to me to have the version of Windows that ships with Predator Sense. I've read that standard Windows installations aren't compatible with Predator Sense. Is there any recourse?

    I appreciate any insight the community can give. 
    I have the standard Windows 10 and every Acer app works with it for me.
    Trying to do my best here - Your happy Predator owner =)!

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