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What is blue screen error and how to fix it?

Gattu96Gattu96 Member Posts: 3 New User
Sir, while I was using my laptop yesterday afternoon it had been suddenly switched off, and I had switched it on but I faced a blue screen and Iam not able to use it 

FAQ & Answers

  • SharanjiSharanji ACE Posts: 4,320 Pathfinder
    Gattu96 

    What is the full model number of your laptop?
    Blue screens are generally caused by problems with your computer’s hardware or issues with its hardware driver software. Sometimes, they can be caused by issues with low-level software running in the Windows kernel. Regular apps usually won’t be able to cause blue screens. If an app crashes, it will do so without taking the operating system out with it.

    Please try a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger, power On the laptop and check the issue.

    By default, Windows automatically restarts the computer whenever it encounters a blue screen of death. The quick and easy solution is to just turn off the automatic reboot option and force the blue screen to stay there.
    Press the Win+R keys to open Run, type SystemPropertiesAdvanced.exe, and click on OK to open advanced System Properties. Click on the Settings button under Startup and Recovery. Uncheck (disable) the Automatically restart box under System failure for what you want, and click on OK. You can now close advanced System Properties.


    Please post back and let me know if you need more help.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Maff_CMaff_C Member Posts: 4 New User
    Sharanji said:
    Gattu96 

    What is the full model number of your laptop?
    Blue screens are generally caused by problems with your computer’s hardware or issues with its hardware driver software. Sometimes, they can be caused by issues with low-level software running in the Windows kernel. Regular apps usually won’t be able to cause blue screens. If an app crashes, it will do so without taking the operating system out with it.

    Please try a simple power reset and check the issue. Shutdown the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger, power On the laptop and check the issue.

    By default, Windows automatically restarts the computer whenever it encounters a blue screen of death. The quick and easy solution is to just turn off the automatic reboot option and force the blue screen to stay there.
    Press the Win+R keys to open Run, type SystemPropertiesAdvanced.exe, and click on OK to open advanced System Properties. Click on the Settings button under Startup and Recovery. Uncheck (disable) the Automatically restart box under System failure for what you want, and click on OK. You can now close advanced System Properties.


    Please post back and let me know if you need more help.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    This is handy for me. Thanks for the info!
  • Red-SandRed-Sand ACE Posts: 1,873 Pathfinder
    It helps to know what the blue screen error said to help diagnose the error.

    You can use a program like bluescreenview to see previous BSOD errors.

    https://www.nirsoft.net/utils/blue_screen_view.html

    Although sometimes Windows just has errors especially if the system hasn't been rebooted in a while (due to driver updates etc) and may not be anything serious at all.
    - Hotel Hero
  • xapimxapim ACE Posts: 7,195 Pathfinder
    You can also google the error i'm sure you will find and answer for it :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • troyt422troyt422 Member Posts: 2 New User
    Having the same problem .
    Tryed going into the Nvidia control panel 
    Selecting set Physx configuration.
    Select a Physx processor
    Selecting my Gtx 1050 ti instead of the intel 630
    After having had 3 blue screen restarts yesterday , so far working ok. Very Frustrating as seems no one has a fix. Will comeback later to let you know if still successful 

  • JoedreddJoedredd Member Posts: 1 New User
    Brand new Nitro, no games installed, 8 blue screen crashes in 2 hours. Does anyone have a solution? Thanks.
  • XdxDXdxD Member Posts: 1,380 Mainframe Wrangler
    edited August 2019
    Joedredd said:
    Brand new Nitro, no games installed, 8 blue screen crashes in 2 hours. Does anyone have a solution? Thanks.
    Post the error codes atleast for us to help. Also avoid resurrecting old threads.
    Trying to do my best here - Your happy Predator owner =)!
  • xapimxapim ACE Posts: 7,195 Pathfinder
    edited August 2019
    Joedredd said:
    Brand new Nitro, no games installed, 8 blue screen crashes in 2 hours. Does anyone have a solution? Thanks.
    Joedredd as @XdxD stated get bluescreenviewer and check the error codes and what what the driver/file that caused it


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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