image

WHY IS MY ACER SWIFT 3 TOUCHPAD NOT WORKING?

samminutemusicsamminutemusic Member Posts: 1 New User
edited January 2018 in Windows 10
My acer swift 3 laptop's touchpad suddenly stopped working.
I tried the Fn+F7 but it still doesn't work for me
what can i do? Thanks
«1

FAQ & Answers

  • gr_reaper_20gr_reaper_20 Member Posts: 111 Skilled Fixer
    go to touchpad settings,check if it is on,if not toggle it to on.
    Hope that helped you.
  • audiosmittyaudiosmitty Member Posts: 1 New User
    Anyone else having difficulty with the Touchpad on your Swift 3?   Mine worked well for 6 mos, and still functions erratically, but will not register contact on most of the pad.  Have attempted to adjust sensitivity & re-assign the left/right paraments, but to no avail....
    Tim
  • RVoglRVogl Member Posts: 1 New User
    I am having the same issue.  I have also toggled the touchpad on and off with no results.  I have also uninstalled the drivers and reinstalled them, which also didn't work.
  • See if there is a problem driver in the device manager and hit a photo!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jack22Jack22 ACE Posts: 2,304 Pathfinder
    Try these steps for fix:

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin 
    hole and press and hold it for 30 sec.

    BIOS default: After power drain is done, power on the u nit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS 
    page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Brandon_Gui123Brandon_Gui123 Member Posts: 20 Troubleshooter
    Well, I am experiencing the same problem too. The touchpad works fine for a while but after trying to scroll or zoom things with it, it stops working. A quick fix would be to go to "Device Manager", and under "Human Interface Devices", right-click on "I2C HID Device" and disable it and re-enable it. This would alleviate the issue but won't solve the problem - scrolling or zooming will cause it to stop responding.

    Re-installing the both the I2C HID device and the HID-compliant touch pad did nothing to solve the problem.

    There was once when I sent my laptop for repair due to it being unbootable (no mention of the touchpad issue) and the re-installation of the BIOS and the OS did nothing to solve the problem. So I guess it is because of a software issue and not a hardware issue.

    I actually have mentioned this problem on another post here: https://community.acer.com/en/discussion/comment/615203
  • BlueSABlueSA Member Posts: 1 New User
    if your touch pad is not working try pressing Alt and F7
  • kh4561kh4561 Member Posts: 1 New User
    Everything I read said to try the FN and F7 keys......that does nothing.  BlueSA indicated to try Alt and F7 and it actually worked - thank you!
  • santosh9384santosh9384 Member Posts: 1 New User
    My acer swift 3 laptop's touchpad suddenly stopped working.
    I tried the Fn+F7 but it still doesn't work for me
    what can i do? Thanks
    Thanks for Fn+F7 words here. my touch pad stopped all of a sudden. later noticed F7 key has a way to stop touchpad. pressed Fn+F7 and touchpad strated working.!!
  • DwertlePLayzDwertlePLayz Member Posts: 25 Troubleshooter
    My acer swift 3 laptop's touchpad suddenly stopped working.
    I tried the Fn+F7 but it still doesn't work for me
    what can i do? Thanks
    If fn+f7 didn't work then go to touchpad settings and check if it is active. If that didn't work go into the BIOS and make sure the touchpad is on.
  • Saa781Saa781 Member Posts: 1 New User
    Jack22 said:
    Try these steps for fix:

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin 
    hole and press and hold it for 30 sec.

    BIOS default: After power drain is done, power on the u nit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS 
    page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Genius!
  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Die Hard
    Jack22 said:
    Try these steps for fix:

    power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin 
    hole and press and hold it for 30 sec.

    BIOS default: After power drain is done, power on the u nit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS 
    page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    well tho it dosen't work for me. I have the same problem too!
    robut - Loving Acer User

  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Die Hard
    but i have a question. i put my mouse next to my touchpad while both of them are on. Does the swift have like a magnetic field to make it stop working because of a mouse's optic lens or something affecting the field? If so, how do i repair it?
    robut - Loving Acer User

  • OhioDebOhioDeb Member Posts: 1 New User
    I thought my touchpad wasn't working but found out that the F7 key had been pressed accidentally.  
  • egydiocoelhoegydiocoelho ACE Posts: 64,725 Trailblazer
    edited January 4
    Editadoooooo...
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • XafieRaXafieRa Member Posts: 1 New User
    My acer swift 3 laptop's touchpad suddenly stopped working.
    I tried the Fn+F7 but it still doesn't work for me
    what can i do? Thanks
    Me tooo :(
  • egydiocoelhoegydiocoelho ACE Posts: 64,725 Trailblazer
    @XafieRa Ideally, you should create a new topic. Add me by putting an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • FyreBoyeYTFyreBoyeYT Member Posts: 54 Die Hard
    oh hey if you did press FN+F7 then its wrong. You should only press the F7 key WITHOUT the fn.
    robut - Loving Acer User

  • Clarice22Clarice22 Member Posts: 1 New User
    oh hey if you did press FN+F7 then its wrong. You should only press the F7 key WITHOUT the fn.
    It worked! Thanks so much!
  • CittelCittel Member Posts: 1 New User
    edited June 6
    First install the Serial I/O driver, then turn on the touchpad with F7 or Fn+F7.
Sign In or Register to comment.

Who's Online1.8K

Acer-Erick
Acer-Erick
Acer-Ingrid
Acer-Ingrid
Acer-Manny
Acer-Manny
Bigbruce373
Bigbruce373
Chack93
Chack93
cicciocanestro
cicciocanestro
concita
concita
fungoy
fungoy
gluecks
gluecks
GravyLocomotive
GravyLocomotive
HT909
HT909
IsaiahAng
IsaiahAng
Jjlgm
Jjlgm
Josu_473
Josu_473
kelvisviana
kelvisviana
KK_Vanilla
KK_Vanilla
Kotyra
Kotyra
Meero
Meero
Nic_Tgma
Nic_Tgma
Oniondip
Oniondip
PerezTrincado
PerezTrincado
ralppp
ralppp
RoobenCJ
RoobenCJ
xxsamurai1xx
xxsamurai1xx
+1.7K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos