next@acer 2020

Are we really supposed to be paying shipping cost for a faulty product?

ElvinRElvinR Member Posts: 1 New User
So I bought a monitor not that long ago that has had increasingly flickering issues. I left a review displaying my disappointment and was surprised to see other people having the same flickering issues as me. An Acer representative replied to my review and left a link for a form for me to fill out with my name, contact, and product SNID. I never heard from it and decided to come to the website and try to get help here. I clicked on support and did the whole repair form again and was quickly sent an email which basically stated where to ship the product. However, now I am supposed to pay for shipping from my own pocket for a product that has been giving people issues? This is not right. This is my second Acer monitor and the first one worked flawlessly for many years. This one, however, has been a disappointment. Any feedback would be helpful. Thanks. 

FAQ & Answers

  • BalatekieBalatekie ACE Posts: 1,044 Pioneer
    Hi!!

    ElvinR      

    Each company has its own policy related to warranty. As far my knowledge, most of Acer monitor comes with 3 years Limited Warranty. Here I have shared the warranty document of Acer.   

    Monitors -

    Consumer & Commercial - 

    Three-year limited warranty.


     :) If you think I've answered your question, please hit the Accept Answer:)

Sign In or Register to comment.

Who's Online1.2K

Abhisek
Abhisek
airon
airon
batmalin
batmalin
Beeblebrox
Beeblebrox
Darksticko
Darksticko
hydroxy
hydroxy
JackE
JackE
JoannaM
JoannaM
Lisa7703
Lisa7703
Nahoj10
Nahoj10
Praveen961726
Praveen961726
ShubhamDharmal
ShubhamDharmal
Waleed112018
Waleed112018
Weerasiri
Weerasiri
+1.2K Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 3315

Total Points:5742

Total Accepted Answers: 289

GAMING6698 Mainframe Wrangler