Acer Predator Helios 300 battery/charge issue

Bird2208
Bird2208 Member Posts: 2 New User
edited November 2023 in 2020 Archives
hey everyone 

Having an issue around charging/battery on my predator, the AC adapter is plugged and appears to be charging, howether its disconnecting itself sporadically by itself (sometimes every ten seconds, sometimes four or five) have tried a battery reset as well as reinstalling the drivers for the battery. I have also tried another Acer charger and the issue remains 

thanks in advance for any help or information 

Answers

  • Bird2208
    Bird2208 Member Posts: 2 New User
    Just to clarify that the charger also reconnects by itself without me touching it 
  • sri369
    sri369 ACE Posts: 2,774 Pathfinder
    Seems to be a hardware issue; I would suggest contacting Acer support.
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  • Shayd
    Shayd Member Posts: 26 Enthusiast WiFi Icon
    In device manager, try updating the battery driver with the longer name(Microsoft ACPI-Compliant Control Method Battery). If that doesn't work, try uninstalling the driver and see if it reinstall's itself via windows update. If that doesn't work, it could be a bad wire in your AC power brick. I would get another compatible charger and test it if you're able to, or just bring it to the nearest Acer service center. Hope that helps.
  • Shayd
    Shayd Member Posts: 26 Enthusiast WiFi Icon
    As for your charger reconnecting itself without you touching it...you have a ghost! Get an exorcist :open_mouth::sweat_smile:
  • Helios3002
    Helios3002 Member Posts: 1 New User
    Bird2208 said:
    hey everyone 

    Having an issue around charging/battery on my predator, the AC adapter is plugged and appears to be charging, howether its disconnecting itself sporadically by itself (sometimes every ten seconds, sometimes four or five) have tried a battery reset as well as reinstalling the drivers for the battery. I have also tried another Acer charger and the issue remains 

    thanks in advance for any help or information 
    I also got the same issue..dunno what to do
  • UndyingThanos
    UndyingThanos Member Posts: 1 New User
    I tried all the above scenarios posted here and at other link. None worked for me. 

    But believe me or not guys, you know how it worked for me, I kept plugging and unplugging the charger in laptop for at least 7-8 times, and at last it started charging (I swear on my mother). Its an issue with the battery software I guess where it does not allow sometime to charge. 

    Please try it  and let me know if it worked.
  • Kerlaedatsk
    Kerlaedatsk Member Posts: 1 New User
    edited July 2019
    UndyingThanos said:
    I tried all the above scenarios posted here and at other link. None worked for me. 

    But believe me or not guys, you know how it worked for me, I kept plugging and unplugging the charger in laptop for at least 7-8 times, and at last it started charging (I swear on my mother). Its an issue with the battery software I guess where it does not allow sometime to charge. 

    Please try it  and let me know if it worked.


    Same ***** on Trition 700, but after plugging and unplugging it's working. Anyway battery charging does not work ^(((
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Kerlaedatsk UndyingThanos Helios3002 any of you tried a battery power drain disconnect from AC press/hold the battery drain switch for 30s let the laptop rest for 2/3h boot into bios reset to bios default settings and see if the issue persists also uninstalling the acpi driver and let it reinstall if none of these works it would be probably a hardware issue either a faulty charger or the mobo in this case contact the shop/seller of acer support directly for a possible repair/replace if still on warranty


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  • Tyanukjin
    Tyanukjin Member Posts: 1 New User
    In my case I solved the same issue:
    1) change termopaste;
    2) deattache battery;
    3) plugged in charger;
    4) stress test cpu and gpu (you may play some heavy game for 30 minutes to check if the problem is in charger. If your laptop shutdown during stress test, try to change charger). 
    5) (if didn’t shutdown) attache battery and try stress test with charger in. 

    I noticed that the issue starts after I overheated my CPU/GPU. When I worked with my regular office case scenario charger didn’t disconnected/connected. 
    I think the problem is in overheating and the system tries to decrease tepmerature but with in wrong way. 
  • rkpredator
    rkpredator Member Posts: 3 New User
    Hi 

    while I'm using a laptop, suddenly my laptop stopped charging luckily my battery was full I tried to fix the problem before my battery dies I tried all the process as mentioned in comments and youtube but I failed to fix it, can anyone help me how to fix it? 
    Thanks 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
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