Acer Aspire 7 (A717-71G-74H6) keycap loose

ijustwantto
ijustwantto Member Posts: 2 New User
edited October 2023 in 2020 Archives
Hi

The "w" keycap on my keyboard is loose. Is there some speciel way to reinsert it? When I insert it the is a small "click" sound and the button is attached, but I can only use the top, right and left part of the key. If I use the bottom part of "w" it snaps out again. I tried reinserting it while my computer was sideways and upside down, but it didn't help :)

As far as I can see the plastic thing on the keycap are working and the 4 hooks on the keyboard key are intact. I took some pictures, in case it helps. 

Is the keycap just broken? 

The computer just is 9 months old. It happened while playing Skyrim on ultra. The computer can get quite warm, could the heat be weakening plastic on the keycaps?








Best Answer

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Answer ✓
     
    ijustwantto said:
    Hi

    The "w" keycap on my keyboard is loose. Is there some speciel way to reinsert it? When I insert it the is a small "click" sound and the button is attached, but I can only use the top, right and left part of the key. If I use the bottom part of "w" it snaps out again. I tried reinserting it while my computer was sideways and upside down, but it didn't help :)

    As far as I can see the plastic thing on the keycap are working and the 4 hooks on the keyboard key are intact. I took some pictures, in case it helps. 

    Is the keycap just broken? 

    The computer just is 9 months old. It happened while playing Skyrim on ultra. The computer can get quite warm, could the heat be weakening plastic on the keycaps?










    You can contact acer support, through below link. They can help you in providing the repair service;
    https://www.acer.com/worldwide/
    Hit Accept if its useful :) 

Answers

  • Du_little
    Du_little Member Posts: 301 Skilled Practitioner WiFi Icon
    Answer ✓
     
    ijustwantto said:
    Hi

    The "w" keycap on my keyboard is loose. Is there some speciel way to reinsert it? When I insert it the is a small "click" sound and the button is attached, but I can only use the top, right and left part of the key. If I use the bottom part of "w" it snaps out again. I tried reinserting it while my computer was sideways and upside down, but it didn't help :)

    As far as I can see the plastic thing on the keycap are working and the 4 hooks on the keyboard key are intact. I took some pictures, in case it helps. 

    Is the keycap just broken? 

    The computer just is 9 months old. It happened while playing Skyrim on ultra. The computer can get quite warm, could the heat be weakening plastic on the keycaps?










    You can contact acer support, through below link. They can help you in providing the repair service;
    https://www.acer.com/worldwide/
    Hit Accept if its useful :) 

  • ijustwantto
    ijustwantto Member Posts: 2 New User
    Oh, okay. Thank you. I wasn't sure if I was just doing it wrong :)
  • BlackMamba
    BlackMamba Member Posts: 9 New User
    Same problem but mine was the number 3 on the numpad. Whenever i press it on the bottom part of that keycap, it also snaps off.
    Have you already fixed yours? 

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