Problem with Windows 10 activation on Aspire 7 A715-72G-57QN

kugi
kugi Member Posts: 6 New User
edited March 18 in 2019 Archives
Hi everyone,

I've bought brand new Acer Aspire 7 A715-72G-57QN with preinstalled Windows 10. After about 2 weeks I received notification that Windows is not activated and I should do that. When I tried to activate it I received error 0xC004F012.

I tried to use phone activation but I am asked for Product Key which I don't know where to find (there is no sticker no the laptop).

Is there any way to activate it?

Thank you in advance for your help.

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    The serial is recorded in the uefi. You have already tried this solution: https://www.thewindowsclub.com/windows-10-activation-error-0xc004f012
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kugi
    kugi Member Posts: 6 New User
    edited July 2019
    Solution 1 (Rebuild Activation Tokes file) is not working as I get system error (access denied) on step 3 (Now, run Command Prompt as administrator, type the following command and hit Enter: net start sppsvc)

    For solution 2 (Change Windows Product Key) I don't know how to get product key to change it.

    Solution 3 (Activate Windows 10 using your phone) also is not working because when I try to run this ‘Slui 4’ I don't get window with country to select but with product key to be entered (which I don't have). When I tried to enter key retrievied by Produkey, I received error that product key is incorrect.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited July 2019
    You can check the windows key by downloading the productkey program. However, I can not post here in the community, but just do a fast search on google.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kugi
    kugi Member Posts: 6 New User
    When I tried to enter key retrievied by Produkey, I received error that product key is not working (error 0xC0000022)
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    OK! Disconnect the wireless and Ethernet cable and then click here:

    Sometimes windows is activated when the notebook is disconnected from the internet!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kugi
    kugi Member Posts: 6 New User
    Unfortunately I don't have such option.

    My error is: "We can't activate Windows on this device because you don't have a valid digital license or product key. If you think you do have a valid license or key, select Troubleshoot below. Error code: 0xC004F012". Below it is "Troubleshoot" button and "Change product key" button
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Does the windows key (bios oem key) appear in productkey? If yes, disconnect the wireless and ethernet cable and then copy the key to change product key...
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kugi
    kugi Member Posts: 6 New User
    Still getting error that the key is not working, to try again or try different key (0xc0000022)
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Have you tried reinstalling windows by pressing alt + f10 before the Acer logo?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • kugi
    kugi Member Posts: 6 New User
    No. I wanted to avoid reinstalling Windows
  • DrewBriggs
    DrewBriggs Member Posts: 7

    Tinkerer
    I am guessing by now you would have you activation of Windows 10 sorted. Personally I would have returned the laptop / PC to where you purchased the machine from and requested either a copy of Windows 10 activated on your machine or a refund. 

    Each Windows 10 install assigns a digital license related to the computer which should be fully activated once the updates have been downloaded and installed.

    Signing into your Microsoft Account as administrator will digitally connect your new computer's Windows 10 install to your account. 

     

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