Predator Helios 300 no sound

Options
creepinjezus15
creepinjezus15 Member Posts: 1 New User
edited November 2023 in 2019 Archives
Fresh brand new out-of-the box laptop with no sound
checked:

  • realtek audio drivers for update w/restart
  • checked nvidia virtual audio driver for update  w/restart
  • if speakers muted
  • if realtek was playback option for audio output
  • dolby atmos on/off
  • ran windows update w/restart
  • ran troubleshooting on audio device. said it updated driver and to restart. after restart nothing resolved

When I test audio in sound>device properties>advanced the sound meter moves as if sound is playing but nothing is coming out of the speakers.
Next option i was going to try was uninstall realtek HD audio driver. Before doing so I wanted to get the right location for the working driver to reinstall on my device.

Answers

  • Commodore_1995#
    Options
    what is the model of your notebook? Example g3-572.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited July 2019
    Options
    Fresh brand new out-of-the box laptop with no sound
    checked:

    • realtek audio drivers for update w/restart
    • checked nvidia virtual audio driver for update  w/restart
    • if speakers muted
    • if realtek was playback option for audio output
    • dolby atmos on/off
    • ran windows update w/restart
    • ran troubleshooting on audio device. said it updated driver and to restart. after restart nothing resolved

    When I test audio in sound>device properties>advanced the sound meter moves as if sound is playing but nothing is coming out of the speakers.
    Next option i was going to try was uninstall realtek HD audio driver. Before doing so I wanted to get the right location for the working driver to reinstall on my device.
    creepinjezus15 go to acer support website and input you model or SN to look for all the drivers for you device


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/