Acer desktop TC-780A won't enter sleep mode naturally

yesbobber
yesbobber Member Posts: 16 Troubleshooter
edited March 1 in 2019 Archives


I’ve been running windows 10 for a little while now and thus far have had little to no issues. Recently the computer won’t go to sleep unless I do it manually.

I have tried lots of things to fix this and have hence probably forgotten a few but I’ll write down what I can remember. 

1) Adjust sleep times in power management 
2) Go into advanced Power settings and checked everything there. Change the settings for media at the bottom and the allow wake timers settings
3) Go into device manager and stop the Ethernet etc. from waking the computer
4) Reset all power settings to default, just in case
5) Update drivers including intel drivers from their website
6) Ran powercfg /energy in command prompt. The latest reports don’t say that anything is preventing the comp from sleeping… 
7) Disconnected all USB devices to no avail
8) tried changing Power plan from "performance" to "balanced"

I know I’ve tried other things but nothing has worked. When I first installed the machine it would go to sleep naturally. The current version of Windows 10 (64 bit) is 10.0.0.18362 build 18362. Not sure at what point in Windows 10 updates the problem started.

I’d love some help with this. Please let me know if you need any info from me. 

Acer TC-780A
Intel i5-7400 cpu
bios version R02-B0 (12/6/2017)
intel HD Graphics 630

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Have you checked that the problem remains, by disabling hybrid suspension and fast startup?
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                                                     egydiocoelho Trailblazer
     
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  • yesbobber
    yesbobber Member Posts: 16 Troubleshooter
    yes..I have tried that. No difference. Thanks for the comment.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Does this model come with an offboard video card? Also, have you ever tried to press f9 to restore the uefi and then f10 to save on exiting?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • yesbobber
    yesbobber Member Posts: 16 Troubleshooter
    The video 630 is onboard. Does the F9 to restore the uefi settings also reset the bios version to the original version?
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    Currently the motherboard firmware is called UEFI and not BIOS! F9 will only restore the UEFI to its default setting!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • billsey
    billsey ACE Posts: 34,219 Trailblazer
    Actually, UEFI is a type of BIOS that loads part of itself off the disk. The CMOS BIOS is still there, it's just minimized to run POST and then load and execute the UEFI portion.
    Have you looked at what background apps are doing? Perhaps one is keeping things active. Try a safe boot and see if sleep acts right.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • yesbobber
    yesbobber Member Posts: 16 Troubleshooter
    Restoring UEFI/Bios defaults resulted in no change. Will try "billsey's" suggestions. Thanks to all for taking the time to comment.
  • yesbobber
    yesbobber Member Posts: 16 Troubleshooter
    Well...I think I might have solved the sleep problem, hopefully for good. At the CMD prompt, I typed "powercfg /requests". This command is supposed to display application and driver power requests. Seemed worth a shot. To my surprise the command displayed an active request to the printer spooler. Upon opening up the print queue, it indeed showed some system requests to print. Problem is I know I didn't make any such request and nothing was being printed. I then canceled the print requests and restarted the machine. Again the print spooler showed requests to print but no printing was occurring. Something goofy going on here. Decided to simply uninstall the printer driver and re-installed it and see what happens. Result: no more mysterious entries showing up in the print queue and the machine now goes to sleep on its own for now anyway. 
  • AngusF
    AngusF Member Posts: 0 Newbie

    Thanks 'Yesbobber' - I had the same phenomenon, tried your approach, found an unused Norton security routine as an active request, uninstalled the app, and now my machine sleeps on its own! Your work and solution very helpful - thanks for sharing!

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