next@acer 2020

Our A3-A40 tablet has decided suddenly it is in Vietnam not in Spain where we live.

newboy1newboy1 Member Posts: 5 New User

Our A3-A40 tablet has decided suddenly it is in Vietnam not in Spain where we live. Using our sat nav is now impossible. Have tried to reset location and maps without success.  Any ideas please?

FAQ & Answers

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    had you try to leave it for a while in an open enviroment with google maps open?
    maybe it has some issue on connecting to the GPS satellites, you can also check if GPS is working using an application like GPS test:
    https://play.google.com/store/apps/details?id=com.chartcross.gpstest
    I'm not an Acer employee.
  • newboy1newboy1 Member Posts: 5 New User
    Thanks, yes tried all those, GPS test does eventually find us but the moment we turn it off it forgets our position.  Why Vietnam?  we have never been there! Someone told my wife this is a common fault with Acer.
  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    already did a full factory reset?
    probably Vietnam is set as default GPS point on system files.
    I'm not an Acer employee.
  • newboy1newboy1 Member Posts: 5 New User

    No haven't done a reset, I'm bit wary.

    What I find difficult to understand why it should suddenly change when we have been using it with our campervan satnav system without a hiccup for a long time.

  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    Any new application installed?
    If not, it's hard to understand what happened.

    As last try...a factory reset is due.
    I'm not an Acer employee.
  • newboy1newboy1 Member Posts: 5 New User
    No new applications, so fingers crossed I'll try a factory reset. Thanks
  • newboy1newboy1 Member Posts: 5 New User
    Tried a factory reset, it still thinks it is Vietnam
  • IronFlyIronFly ACE Posts: 18,415 Trailblazer
    No other ideas, sorry.
    I'm not an Acer employee.
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