Overheating CPU reaching 100 degrees max, should I get it to the service center?

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Answers

  • gottabeDC
    gottabeDC Member Posts: 21 Troubleshooter
    xapim said:
    I suspect the thermal paste was badly applied i applied kryonaut myself and my temps went down 25+ after optimizing/undervolting everything over 90 its not acceptable what is acceptable in high demanding games its from 75/85 and 85 its already almost hitting the limits before throttling
    The engineer applied a fine layer on the CPU, GPU and the heatsink. Didn't seem like he missed something as it was properly spread.
  • gottabeDC
    gottabeDC Member Posts: 21 Troubleshooter
    I ran a CPU stress test for 5 minutes, maximum temperature it went was 96.

    Maybe I can undervolt more? It's at - 0.140 V
  • gottabeDC
    gottabeDC Member Posts: 21 Troubleshooter
    edited June 2019
    I'm getting blue screens again, after booting up again, the temperature I see was 98 degrees. I was playing Warframe with its default settings.

    Was thermal paste reapplication futile? Could something else be messed up?

    This is my first gaming laptop, and I'm truly disappointed with having so much to deal with. The same games work well on my regular laptop(I know the settings are set accordingly, but still.)
  • gottabeDC
    gottabeDC Member Posts: 21 Troubleshooter
    Hey, after looking at this post, I followed everything regarding power options and setting default graphics processor: https://community.acer.com/en/discussion/comment/650401/#Comment_650401

    I also realised that I forgot to undervolt when the 98 degrees happened. I re-added the task to turn on XTU at login.

    Both the temperatures are under 80 degrees now. In fact, it's consistent between 69-71. I hope to see such temperatures in future. The post was helpful. 

    I took Intel XTU Benchmark test, the max frequency reduced from 3.9 GHz to 2.09. But temperatures have reduced from 90s to 67 degress. 
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,315 Trailblazer
    edited June 2019
    I'll ask your @Red-Sand colleague to check this topic too!
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  • @Red-Sand, can you check this topic?
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  • gottabeDC
    gottabeDC Member Posts: 21 Troubleshooter
    I'll ask your @Red-Sand colleague to check this topic too!

    I actually messaged Red-Sand but unfortunately there was no reply.
  • Have you already confirmed that this temperature is also displayed on hwmonitor?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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  • Red-Sand
    Red-Sand ACE Posts: 1,892 Pathfinder
    Have you ever cleaned the laptop of dust?

    https://m.youtube.com/watch?feature=youtu.be&v=uB39PPoHBpo
    - Hotel Hero
  • gottabeDC
    gottabeDC Member Posts: 21 Troubleshooter
    Red-Sand said:
    Have you ever cleaned the laptop of dust?

    https://m.youtube.com/watch?feature=youtu.be&v=uB39PPoHBpo
    I haven't but I will now, after watching this video. I'll have to call the representative because he has left a screw inside my laptop, so I'll ask him to bring his cleaning tools too.
  • Abhinav777
    Abhinav777 Member Posts: 4 New User
    Hi there anyone reduced the temps by applying new thermal paste. I used arctic mx4 but it didn't work. Just let me know if it works for you.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited June 2019
    Kryonaut here optimized undervolted dropped 25+ thermal paste has to be properly applied or it will only makeit worse not to much neither too less has to be the right amount and just a thin layer covering both diodes


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • gottabeDC
    gottabeDC Member Posts: 21 Troubleshooter
    edited January 2020
    So, I finally found the time to get back at my laptop again.
    Back then when I posted this, I got Acer service engineer to replace my thermal paste with Kryonaut. But the problem still persisted, it literally made zero difference. The reason could've been all of these:
    1. The paste was improperly applied.
    2. The vents were not clean(Air was blowing only from 1/8th of the exhaust).
    3. Fan related issue.
    I finally managed to make time and got Arctic MX-4. Contacted the service centre but they weren't able to reach me in time since I had to leave the city(also, I kind of lost faith in them).
    So, today, I had to get a third party guy to clean and repaste it with MX-4.

    He reported that my predator did have an issue related to the fans and he fixed it.
    The exhaust was cleaned and now the entire thing blows out air.

    Now I'm not sure if the purchase of this laptop was worth it since it arrived with those issues which threatened its life.

    Anyway, after getting all that done and undervolting, I finally switched back to High Performance power mode(from 80% max processor state to 100%).

    5 min stress test max temp was 63 C.
    Gaming:
    Destiny 2 (played for 20min)- max CPU: 77 C, max GPU: 70 C
    CSGO(10 min)- max CPU 74 C, max GPU : 64 C

    Now just to make sure, I'll follow Red-Sand's advice to uninstall XTU and use TS instead.
    I'll post in case I notice any issues again.

    Thanks for helping me out guys!