Acer Aspire 5 (A515-52G-784Z) Does not charge even when physically plugged in

chiucs123
chiucs123 Member Posts: 17 Troubleshooter
in Aspire Laptops
Hi guys, I need help on this laptop here, as it first flashes both the charging and work LEDs after every time I plugged in the charger for a few minutes. I used to have this working just fine but then this started a day ago. Then the night after it simply stopped charging at all, no LEDs and no sign of detecting a charger. The battery is working fine, but without charging it simply will die to 0%. Tried battery reset pinhole, tried uninstalling battery drivers, checked adapter and cable all verified. Any thoughts? It is quite urgent as I have like only 20% left to go and this is already the new replacement laptop I have just bought for 2 weeks..... TT^TT

Answers

  • JackE
    JackE ACE Posts: 44,879 Trailblazer
    Blinking orange battery light means the battery is failing. If the machine is new, quickly return it to the vendor as defective for a replacement or refund before the RMA period expires. Jack E/NJ

    Jack E/NJ

  • chiucs123
    chiucs123 Member Posts: 17 Troubleshooter
    JackE said:
    Blinking orange battery light means the battery is failing. If the machine is new, quickly return it to the vendor as defective for a replacement or refund before the RMA period expires. Jack E/NJ
    Thanks for the reply JackE. I've sent it in today. They said the motherboard is having issues but the chips are mostly working as expected, guess the port and something inside that case is buggy, I'll leave them to figure it out as it's already in their hands. Funny though, even it cannot charge, the battery managed to hold the rest of its juice until this afternoon on idle before dying in the middle of a lecture. They say I should expect weeks for it to be fixed, wish me good luck.
  • JackE
    JackE ACE Posts: 44,879 Trailblazer
    >>>They say I should expect weeks for it to be fixed, wish me good luck. >>>

    If it was returned it to the vendor/seller, I would request a new replacement. Jack E/NJ

    Jack E/NJ

  • chiucs123
    chiucs123 Member Posts: 17 Troubleshooter
    JackE said:
    >>>They say I should expect weeks for it to be fixed, wish me good luck. >>>

    If it was returned it to the vendor/seller, I would request a new replacement. Jack E/NJ
    That's the thing, since in Hong Kong rules might be different. The vendor allocated a 7 days warranty by them to swap out a defect. Any time other than that within warranty would be a carry in fix at another authorized company. In my case, I am at the second week so I can only ask for a warranty fix. 
  • JackE
    JackE ACE Posts: 44,879 Trailblazer
    7 days is a short RMA period but not surprising. Some vendors are only 72 hours. Good luck with getting it fixed anyway.   Jack E/NJ

    Jack E/NJ

  • iosman1
    iosman1 Member Posts: 9 New User
    Contact service center near your place and change the battery of your laptop. Thanks 
  • chiucs123
    chiucs123 Member Posts: 17 Troubleshooter
    edited August 2019
    Hi guys, back with my new laptop again, leaving this as a record for future reference. The repair turned out to be no parts available, hence Acer gave me a new replacement laptop with a month extended warranty. The new new laptop I received today is a similar model (A515-52G-75LE) from the previous one that I've sent it before. The procedure of repair is that I sent it in, and followed up a couple times over the phone with customer service and they replied about the replacement parts pending at the factory, which then turns out to be not available and offered replacement laptop 2 week ago this post, and then we arranged to receive this new laptop today, right before the working day for my exam to come. =)
  • JackE
    JackE ACE Posts: 44,879 Trailblazer
    That sounds good. But what about the exam results?  :)   Jack E/NJ

    Jack E/NJ

  • chiucs123
    chiucs123 Member Posts: 17 Troubleshooter

    Hi Jack,

    Sorry for my very late reply. My exam results were great and I eventually graduated a year later.

    For the laptop, it worked quite well until recently the fan started making noises from wear and tear, however somehow the laptop is still as fast as first day. To be fair, that's quite good quality given that I seldom power off this thing. A fan that survived this is totally out of my expectations. Even my friends had their laptops repaired or replaced a year ago.

    I did use the laptop heavily day and night as I'm now a professional programmer, sometimes I need to grind work overnight so I guess the fan had been spinning all these years long. That is why I returned to this forum for potential answers and found this reply.

    The laptop is definitely out of warranty now (it's been 3 years). With it's speed still fast af, I would find a replacement part rather than buying a whole new one.

    Wish me luck XD.

  • William_mk2
    William_mk2 ACE Posts: 4,198 Pathfinder

    @chiucs123


    Kindly follow the details from link given below:


    https://www.makeuseof.com/tag/5-silence-noisy-laptop-fan/


    https://www.myfixguide.com/fix-laptop-fan-noise/


    https://www.quora.com/What-is-the-best-way-to-reduce-a-laptops-fan-vibration-Since-yesterday-the-noise-is-unbearable-I-cleaned-it-3-times-already-I-can-t-get-rid-of-the-fans-vibration-which-keeps-making-a-very-bad-noise


    https://in.pcmag.com/components/142708/how-to-fix-a-noisy-computer-fan


    https://homelyville.com/laptop-fan-making-buzzing-noise/


    https://thenoisefix.com/acer-predator-helios-300-fan-noise/


    If your laptop is in warranty you can contact the warranty dept.   Go to the website support.acer.com - chose your country.  On the new page - scroll down - click on "contact support". Scroll down. You can find the phone no to contact the warranty dept. 


    If it is out of warranty, please contact local store or


    Go to the website support.acer.com - chose your country.  On the new page - scroll down - Click on "Repair My Acer" - Request to have your Acer product repaired.  There will be charges for repair. 


    Additional info to contact Acer Store: Please visit the website - support.acer.com - chose your country - click on shop.  You can buy desktop, laptop, monitor and accessories. Alternatively, on the top right corner you can find the phone no to contact Acer store.  For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,879 Trailblazer

    >>>Wish me luck XD.>>>

    Congratulations. Thanks for reporting back. Not sure which replacement laptop that you got but the simplest way to get a new fan is to simply google the laptop's full model number (For example A515-52G) and fan for vendors who ship to your location. Should be about $10-20usd. Good luck.

    Jack E/NJ

  • chiucs123
    chiucs123 Member Posts: 17 Troubleshooter
    https://community.acer.com/en/discussion/comment/1161571#Comment_1161571

    Hi JackE,

    While I was searching online, I found a solution for just simply taking apart the fan and wash it. I'm still amazed for how long I own this laptop and never knew about fan blades can be taken off and washed for a laptop. I posted the content under the other question here:

    https://community.acer.com/en/discussion/comment/1161496#Comment_1161496

    Now I have a laptop that works perfectly again for free. I'm just still amazed. :P

  • JackE
    JackE ACE Posts: 44,879 Trailblazer

    Congratulations. Unfortunately some fan models have blade rotors that don't easily come off the shaft or are glued on. Resulting in broken rotors. Glad your's came off OK. Thanks for reporting back. 🙂

    Jack E/NJ

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