How to force a system Restart in Switch Alpha 12 tablet?

hrh747
hrh747 Member Posts: 19 Troubleshooter
edited March 18 in 2019 Archives
Hi,
Yesterday, I could not get pass the lock up screen. The mouse click on the screen area wouldn't prompt the password entry filed for login, neither the Enter key and in fact the Ctrl+Alt+Del didn't seem to be working so I can force a system Restart. After one frustrating hours I let the battery drain to 0% over period of the entire day and finally everything was fine after a fresh system restart this morning. In my old HP notebook and other laptops before that, I always forced system Restart by removing the battery, an option that's NOT available on Switch Alpha 12 (at least not so easily). Is there a way, I can force a system Restart if I encounter this problem again without having to wait an entire day?
Thanks in advance

Answers

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    My Switch 12 has a reset pinhole next to the power input but I do not know about a Switch Alpha 12.
  • hrh747
    hrh747 Member Posts: 19 Troubleshooter
    @padgett: I looked for such pinhole so impatiently yesterday and the Switch Alpha 12 does not seem to have one. Every system should really have a hard reset feature.
  • brummyfan2
    brummyfan2 ACE Posts: 28,618 Trailblazer
    hrh747 said:
    @padgett: I looked for such pinhole so impatiently yesterday and the Switch Alpha 12 does not seem to have one. Every system should really have a hard reset feature.

    Hi,
    Give this a try, switch off the laptop, press Power button as soon as you see the blue light keep pressing Windows button(one with the Windows logo, just below the volume button).

    Acer Predator PT516-51s Performance Results - UserBenchmark

  • hrh747
    hrh747 Member Posts: 19 Troubleshooter
    @brummyfan2: Hi, thanks for the reply. I tried that combination (power+window) buttons yesterday, that just resulted in sleep and wake mode.
  • billsey
    billsey ACE Posts: 34,717 Trailblazer
    You can force a full power off by pressing and holding the power button for 30 seconds or so. No need to muck with batteries.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • reasonableman
    reasonableman Member Posts: 5 New User
    If the Switch Alpha 12 is frozen there is no hard reset, and holding the power button for 30 or more seconds does nothing.  You will need to drain the battery.  I suggest using the USB C port to charge a cell phone or battery pack to drain it faster.  (This is at least up to late 2017 model, I'm not sure if the new ones have a reset pinhole.)  Acer acknowledged that there is no reset mechanism and that no combination of keys or holding the power button would do a hard reset.  As this was a significant shortcoming, I hope the new version has a reset pinhole or will respond to a 30-second power hold.
  • Ln0709
    Ln0709 Member Posts: 1 New User
    edited November 2019
    I have an acer switch alpha 12 it was for work purposes but upgraded to something different. I’m trying to restore to factory settings so I can use for home use. I’m struggling to find the recovery key? Any ideas. Thanks 
  • billsey
    billsey ACE Posts: 34,717 Trailblazer
    @Ln0709 if you updated your Windows 10 it often screws up the restore partition. You can do a Windows Reset instead and it'll remove everything back to a stock Windows image with none of the Acer applications it originally had. If that doesn't sound workable you can purchase a recovery image from the Acer store in the US or Canada.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.

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