My old USB headset doesn't work on Aspire 7?

DiaaAbujaber
DiaaAbujaber Member Posts: 15 Troubleshooter
edited September 2023 in 2019 Archives
I have an old USB headset which worked perfectly fine on my old laptop. Now I'm trying it on my Aspire 7 but it doesn't work. I opened the device manager and it shows "USB PnP Sound Device" with an exclamation mark. I tried to update it but still doesn't work. how to fix that? And if it's not compatible with this laptop, why would it work fine on older laptops? Thanks.

Answers

  • JackE
    JackE ACE Posts: 45,096 Trailblazer
    You might try DriverBooster or similar freeware driver update tools for a compatible headset update. Does the headset manufacturer have a Win10 driver update? If not, you might try to install the its older WinXP, WinVista, Win7 or Win8x drivers if available in Win10's compatibility mode feature. Jack E/NJ

    https://www.iobit.com/en/driver-booster.php
    https://www.lifewire.com/free-driver-updater-tools-2619206





    Jack E/NJ

  • DiaaAbujaber
    DiaaAbujaber Member Posts: 15 Troubleshooter
    Hi @JackE , Sorry for my late reply. I already have DriverBooster in my laptop and it doesn't fix the problem and yes the headset also works on Win10 as I tried it on a different laptop with Win10 and worked normally. I also tried it on my USB 3 port it works for a few seconds then stops. 
     
  • JackE
    JackE ACE Posts: 45,096 Trailblazer
    Better tell me what the headset manufacturer and model number. And how old it is. I doubt it's USB3 certified. And trust it's at least USB2 certified. If you can read/write to a fairly new USB stick, or use a USB wireless mouse, or any other USB devices in any USB port, it's likely not the ports that are the problem here. It might be the old plug contacts are not making good contact with the port contacts.  Jack E/NJ

    Jack E/NJ

  • DiaaAbujaber
    DiaaAbujaber Member Posts: 15 Troubleshooter
  • JackE
    JackE ACE Posts: 45,096 Trailblazer
    Plug the headphones in. Right click the speaker icon in the tray. Click Playback devices. Enable headphone option. Jack E/NJ

    Jack E/NJ

  • DiaaAbujaber
    DiaaAbujaber Member Posts: 15 Troubleshooter
    I have only speaker device on my playback, which is playing on the laptop speakers.
  • JackE
    JackE ACE Posts: 45,096 Trailblazer
    Right click speaker icon. Click show disconnected and disabled devices. Jack E/NJ

    Jack E/NJ

  • DiaaAbujaber
    DiaaAbujaber Member Posts: 15 Troubleshooter
    already doing that and no new devices.
  • JackE
    JackE ACE Posts: 45,096 Trailblazer
    OK. Pull the headset plug out. Open Device Manager. Plug the headset back in. Does a red or yellow warning pop up? If yes, right click on the device and choose properties. Click the driver tab and note the driver. Click the details tab. Click on device description and see if you can choose/find a problem code . Jack E/NJ

    Jack E/NJ

  • DiaaAbujaber
    DiaaAbujaber Member Posts: 15 Troubleshooter
    yes, problem code is 0000000A
    Also in General tab, Device status 
    <div><i>This device cannot start. (Code 10)</i></div><div><i>{Operation Failed}</i><br></div><div><i>The requested operation was unsuccessful.</i></div>
  • JackE
    JackE ACE Posts: 45,096 Trailblazer
    Also click on the driver tab and note the driver. Jack E/NJ

    Jack E/NJ

  • DiaaAbujaber
    DiaaAbujaber Member Posts: 15 Troubleshooter

    @JackE here's a screenshot!
  • JackE
    JackE ACE Posts: 45,096 Trailblazer
    Keep the headset plugged in. Then uninstall the device. Exit Device Manager without installing anything. Shut down the laptop with the headset staying plugged in. Turn the laptop back on. Note any error messages. Jack E/NJ  

    Jack E/NJ

  • DiaaAbujaber
    DiaaAbujaber Member Posts: 15 Troubleshooter
    No error messages and unfortunately still not working, btw shouldn't I fix the 0000000A error? 
  • JackE
    JackE ACE Posts: 45,096 Trailblazer
    >>>I also tried it on my USB 3 port it works for a few seconds then stops.>>>

    The problem seems to be the physical headset plug connection into the port. Open Device Manager again with the headset plugged in to the USB3 port. Watch the yellow warning symbol. Then gently apply upward pressure to the plug while sliding it partly in & out to see what happens to the yellow warning symbol. If nothing, then gently apply downward pressure on the plug in the same way. Jack E/NJ  

    Jack E/NJ

  • DiaaAbujaber
    DiaaAbujaber Member Posts: 15 Troubleshooter
    No change, although the headset isn't producing a sound it lights up when it's connected to the laptop. I have a USB mouse and works well with my laptop, all my problems are with the sound devices. I tried aux headset and it works well too.
  • JackE
    JackE ACE Posts: 45,096 Trailblazer
    If the A7's USB2 & USB3 ports seem to work OK with other USB devices, then your old headset and A7 seem to be incompatible for a reason that's not obvious to me. Accordingly, I think you'll have to choose between trying a newer USB headset or speakers --- or --- seeking advice on other forums about obsolete Vykon audio devices --- or --- returning the A7 to the vendor as defective for a refund or exchange --- or --- arranging for warranty service if still under warranty. Sorry. Jack E/NJ

    Jack E/NJ

  • DiaaAbujaber
    DiaaAbujaber Member Posts: 15 Troubleshooter
    @JackE
    No problem and I appreciate your efforts and your desire to help, Thanks!