My old USB headset doesn't work on Aspire 7?
DiaaAbujaber
Member Posts: 15 Troubleshooter
I have an old USB headset which worked perfectly fine on my old laptop. Now I'm trying it on my Aspire 7 but it doesn't work. I opened the device manager and it shows "USB PnP Sound Device" with an exclamation mark. I tried to update it but still doesn't work. how to fix that? And if it's not compatible with this laptop, why would it work fine on older laptops? Thanks.
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Answers
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You might try DriverBooster or similar freeware driver update tools for a compatible headset update. Does the headset manufacturer have a Win10 driver update? If not, you might try to install the its older WinXP, WinVista, Win7 or Win8x drivers if available in Win10's compatibility mode feature. Jack E/NJ
https://www.iobit.com/en/driver-booster.php
https://www.lifewire.com/free-driver-updater-tools-2619206
Jack E/NJ
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Hi @JackE , Sorry for my late reply. I already have DriverBooster in my laptop and it doesn't fix the problem and yes the headset also works on Win10 as I tried it on a different laptop with Win10 and worked normally. I also tried it on my USB 3 port it works for a few seconds then stops.
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Better tell me what the headset manufacturer and model number. And how old it is. I doubt it's USB3 certified. And trust it's at least USB2 certified. If you can read/write to a fairly new USB stick, or use a USB wireless mouse, or any other USB devices in any USB port, it's likely not the ports that are the problem here. It might be the old plug contacts are not making good contact with the port contacts. Jack E/NJ
Jack E/NJ
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Plug the headphones in. Right click the speaker icon in the tray. Click Playback devices. Enable headphone option. Jack E/NJ
Jack E/NJ
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I have only speaker device on my playback, which is playing on the laptop speakers.0
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Right click speaker icon. Click show disconnected and disabled devices. Jack E/NJ
Jack E/NJ
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already doing that and no new devices.0
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OK. Pull the headset plug out. Open Device Manager. Plug the headset back in. Does a red or yellow warning pop up? If yes, right click on the device and choose properties. Click the driver tab and note the driver. Click the details tab. Click on device description and see if you can choose/find a problem code . Jack E/NJ
Jack E/NJ
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yes, problem code is 0000000A
Also in General tab, Device status<div><i>This device cannot start. (Code 10)</i></div><div><i>{Operation Failed}</i><br></div><div><i>The requested operation was unsuccessful.</i></div>
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Also click on the driver tab and note the driver. Jack E/NJ
Jack E/NJ
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Keep the headset plugged in. Then uninstall the device. Exit Device Manager without installing anything. Shut down the laptop with the headset staying plugged in. Turn the laptop back on. Note any error messages. Jack E/NJ
Jack E/NJ
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No error messages and unfortunately still not working, btw shouldn't I fix the 0000000A error?0
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>>>I also tried it on my USB 3 port it works for a few seconds then stops.>>>The problem seems to be the physical headset plug connection into the port. Open Device Manager again with the headset plugged in to the USB3 port. Watch the yellow warning symbol. Then gently apply upward pressure to the plug while sliding it partly in & out to see what happens to the yellow warning symbol. If nothing, then gently apply downward pressure on the plug in the same way. Jack E/NJ
Jack E/NJ
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No change, although the headset isn't producing a sound it lights up when it's connected to the laptop. I have a USB mouse and works well with my laptop, all my problems are with the sound devices. I tried aux headset and it works well too.0
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If the A7's USB2 & USB3 ports seem to work OK with other USB devices, then your old headset and A7 seem to be incompatible for a reason that's not obvious to me. Accordingly, I think you'll have to choose between trying a newer USB headset or speakers --- or --- seeking advice on other forums about obsolete Vykon audio devices --- or --- returning the A7 to the vendor as defective for a refund or exchange --- or --- arranging for warranty service if still under warranty. Sorry. Jack E/NJ
Jack E/NJ
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@JackE
No problem and I appreciate your efforts and your desire to help, Thanks!0
