USB Drive Keeps Disconnecting

charliegarg
charliegarg Member Posts: 31 Enthusiast WiFi Icon
edited November 2023 in 2019 Archives
I have ACER Nitro 5 AN 515-52 76VR. I recently purchased Kingston DT50 32 Gb pen drive. When i connect it to USB 2.0 port and start data transfer it got automatically disconnected. while on USB 3.0 port its working fine but having very data transfer Speeds like only 200 Kb/s to 300 Kb/s. Things i have already tried
1. Formatted USB drive number of times and tried formatting with different file formats
2. Formatted WIndows
3. Used this device with other laptop/desktop and its working fine.
4. Also tried connecting to USB type C port using connector and it got disconnected.
Please help

Answers

  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    If this is the superspeed USB3 variety, they can be kind of touchy which port they're formatted in. Should be NTFS or FAT32 formatted. If you're really getting only 300 Kb/s speeds, I think that's about 20,000 times slower than a USB3 should be at 6,000,000 Kb/s = 6 Gb/s. It's even almost 2000 times slower than a USB2 should be. Are you sure about those speed numbers? What did you use to measure them? Do you perhaps mean KB/s instead of Kb/s?  Jack E/NJ

    Jack E/NJ

  • charliegarg
    charliegarg Member Posts: 31 Enthusiast WiFi Icon
    JackE said:
    If this is the superspeed USB3 variety, they can be kind of touchy which port they're formatted in. Should be NTFS or FAT32 formatted. If you're really getting only 300 Kb/s speeds, I think that's about 20,000 times slower than a USB3 should be at 6,000,000 Kb/s = 6 Gb/s. It's even almost 2000 times slower than a USB2 should be. Are you sure about those speed numbers? What did you use to measure them? Do you perhaps mean KB/s instead of Kb/s?  Jack E/NJ
    I have tried all formats like NTFS, fat32, Exfat as well. The window shows speed while transferring data. Any difference between KB/s and Kb/s?
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    Yes but in what port did you format it? A USB2 port? A USB3 port? A USB port on another machine? KB=KiloByte. Kb=Kilobit. Byte=8 bits. Jack E/NJ

    Jack E/NJ

  • charliegarg
    charliegarg Member Posts: 31 Enthusiast WiFi Icon
    JackE said:
    Yes but in what port did you format it? A USB2 port? A USB3 port? A USB port on another machine? KB=KiloByte. Kb=Kilobit. Byte=8 bits. Jack E/NJ

    well i formatted it in USB 2.0 & 3.0 ports... i mean tried formatting in both ports. Speed is in KB/s. BTW is it make difference if i formatted it in USB 3.0 or USB 2.0 port having same file system
  • JackE
    JackE ACE Posts: 44,889 Trailblazer
    No, it shouldn't. But as noted earlier, superspeeds can be sensitive & finicky. While they should be backward compatible, they seem to be most reliable in USB3-capable ports. If you're worried about your USB2 port hardware, I suggest that you test a USB2-type stick in the USB2 port to see if you get the same behavior. It also wouldn't hurt to test another brand of USB3-type superspeed stick if possible. Jack E/NJ      

    Jack E/NJ

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