Examples: Monday, today, last week, Mar 26, 3/26/04

replace my hard disk and lost my recovery

hatembadran1hatembadran1 Posts: 44Member Troubleshooter
Hello
I have problem my hard was crashed and i lost my recovery and all windows license  
any one can tell me How i can get  Acer Recovery Management again and last windows ? ?
«1

FAQ & Answers

  • egydiocoelhoegydiocoelho Posts: 28,035ACE Trailblazer
    Hello! Can you tell me the exact model of the notebook? Example an515-51-75kz! Can you tell if your notebook is still under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hatembadran1hatembadran1 Posts: 44Member Troubleshooter
    Hello! Can you tell me the exact model of the notebook? Example an515-51-75kz! Can you tell if your notebook is still under warranty?
    thanks for response 
    this is mylaptop
    https://www.acer.com/ac/en/US/content/support-product/7408?b=1&pn=NX.GTQEM.010&sn=NXGTQEM010808042F26600
  • MaClaneMaClane Posts: 13,373ACE Trailblazer
    Good night hatembadran1 !

    What exact model of your laptop?
    As for WIndows license, it is recorded directly on Bios.
    Already the Windows OEM system just sending Acer and paying a value to be re-installed.
    What you can do is download an official ISO from Microsoft and perform a "clean" installation.
    However, some licenses only activate on the original OEM system.


    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                              ACE Trailblazer 2014 - 2019 

  • hatembadran1hatembadran1 Posts: 44Member Troubleshooter
    MaClane said:
    Good night hatembadran1 !

    What exact model of your laptop?
    As for WIndows license, it is recorded directly on Bios.
    Already the Windows OEM system just sending Acer and paying a value to be re-installed.
    What you can do is download an official ISO from Microsoft and perform a "clean" installation.
    However, some licenses only activate on the original OEM system.


    thanks for response 
    this is mylaptop
    https://www.acer.com/ac/en/US/content/support-product/7408?b=1&pn=NX.GTQEM.010&sn=NXGTQEM010808042F26600
  • egydiocoelhoegydiocoelho Posts: 28,035ACE Trailblazer
    Is your notebook still under warranty? Why did you change the hard drive? If your notebook is still under warranty, you can trigger it, as it is a hardware problem!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hatembadran1hatembadran1 Posts: 44Member Troubleshooter
    Is your notebook still under warranty? Why did you change the hard drive? If your notebook is still under warranty, you can trigger it, as it is a hardware problem!
    yes under warrenty and i replace it to ssd and i will go to warrenty to fix hdd 
    but mow about my problem how i can restore because my warrenty will be only install new winwos
  • egydiocoelhoegydiocoelho Posts: 28,035ACE Trailblazer
    Acer has a hidden partition that is on HD! In this case, as there was a problem with the hd, Acer should replace the hd with another and reinstall the original system as well as the hidden recovery partition!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho Posts: 28,035ACE Trailblazer
    I do not think it's feasible you buy a pendrive with erecovery from Acer, since you lost the hidden recovery partition from Acer and the original operating system, because of a problem occurred on the hard drive!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hatembadran1hatembadran1 Posts: 44Member Troubleshooter
    Acer has a hidden partition that is on HD! In this case, as there was a problem with the hd, Acer should replace the hd with another and reinstall the original system as well as the hidden recovery partition!
    i checked last hard disk and already carshed 100%
    so no one can restore thing from it 
    is acer have account to download it ?
  • egydiocoelhoegydiocoelho Posts: 28,035ACE Trailblazer
    I do not think it's feasible you buy a pendrive with erecovery from Acer, since you lost the hidden recovery partition from Acer and the original operating system, because of a problem occurred on the hard drive!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hatembadran1hatembadran1 Posts: 44Member Troubleshooter
    I do not think it's feasible you buy a pendrive with erecovery from Acer, since you lost the hidden recovery partition from Acer and the original operating system, because of a problem occurred on the hard drive!
    i'm in warranty and it will replace HDD But the agent of the Middle East will install new windows only
    i want restore my factory recovery
  • egydiocoelhoegydiocoelho Posts: 28,035ACE Trailblazer
    If you lost the Acer recovery partition because of a problem with hd, Acer's Middle East service center must reinstall Acer's original system because it was not you who broke or damaged Acer's recovery partition!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hatembadran1hatembadran1 Posts: 44Member Troubleshooter
    edited May 29
    After buying the laptop one week I complained about the slow pace of the device and it turned out that the problem because of the hard disk and the company changed the hard disk in the warranty but the copy of Windows does not belong to the Windows version only without acer services and without the factory where the device came
  • egydiocoelhoegydiocoelho Posts: 28,035ACE Trailblazer
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hatembadran1hatembadran1 Posts: 44Member Troubleshooter
    f.Recovery of corrupted HDD media other than to original factory state.

    i mean this i want factory sate
  • egydiocoelhoegydiocoelho Posts: 28,035ACE Trailblazer
    I recommend that you run the warranty and have Acer install the original operating system when replacing the hard drive!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hatembadran1hatembadran1 Posts: 44Member Troubleshooter
    I will try after the holiday due to the holiday in the Middle East
    Thank you
  • egydiocoelhoegydiocoelho Posts: 28,035ACE Trailblazer
    You are Welcome! I would like to know the name of the holiday that will take place in Saudi Arabia?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • egydiocoelhoegydiocoelho Posts: 28,035ACE Trailblazer
    Was it Ramadan's holiday?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • hatembadran1hatembadran1 Posts: 44Member Troubleshooter
    Was it Ramadan's holiday?
    We are now in Ramadan and it is not a vacation
    Vacation starts from Monday to Saturday (Eid al-Fitr)
Sign In or Register to comment.

Who's Online177

Acer-Laura
Acer-Laura
brummyfan2
brummyfan2
Colorig
Colorig
Cyriix
Cyriix
EsraChristian
EsraChristian
Fsixteen
Fsixteen
Heartless
Heartless
IVAN_PC
IVAN_PC
kalvinjohnny
kalvinjohnny
nemo123
nemo123
Nh21
Nh21
Quang23021998
Quang23021998
Rreddington
Rreddington
vorob
vorob
wiltonvt
wiltonvt
ชาตรีคงน้ำ
ชาตรีคงน้ำ
+161 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Good Design Aware 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.