Switch 3 freezes but only when connected go a power supply???

prodiver
prodiver Member Posts: 4 New User
edited March 18 in 2019 Archives
Hi so my switch 3 freezes but only when connected to the power supply. Any help appreciate

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Good night prodiver !

    Is the unit's original source?
    Does it occur in any power outlet of any residence you have tested?
    Is the device set to High Performance in the Windows power options?


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  • prodiver
    prodiver Member Posts: 4 New User
    Hi sorry for the late reply. Yes brand new pc, fully  updated on high performance, works great on battery, really frustrating 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Have you tried another charger yet?
    Other power outlets?
    Have you done the battery reset yet?

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


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  • prodiver
    prodiver Member Posts: 4 New User
    No not tried another charger it's brand new out of the box, tried outer outlets but not done battery reset as it only does it wben plug in
  • Hello! Is your model sw312-31 or sw312-31p? Have you reset the battery like this?
    https://youtu.be/NfhgnxUJoZo
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