keys are not working on my acer alpha switch 12 Keyboard

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Baoui
Baoui Member Posts: 1 New User
edited November 2023 in 2019 Archives
I just unpacked and started setting up my Acer alpha switch 12 and noticed that the 2, 4 and 5 keys on the detachable keyboard are non functional. I could not use the keyboard to finish the setup process as the 2 key with the @ sign was not operational. Any assistance to have this resolved is appreciated. 

Answers

  • JackE
    JackE ACE Posts: 44,522 Trailblazer
    edited May 2019
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    Detach/Reattach the KB dock a few times to try to clean the contacts. If still no joy, and you also can't finish setup via touchscreen input, return the machine to the vendor/seller ASAP as defective for an exchange or refund before the seller's RMA returns period expires. Warranty service will take longer. Jack E/NJ

    Jack E/NJ