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My Swift SF315-52's brightness is stuck. What should I do?

Hi. I was using my laptop earlier today and tried changing its brightness but it wouldn't change. Earlier it was working perfectly fine. I checked for driver updates as well but to no benefit. I restarted my laptop and even tried troubleshooting the hardware but nothing works. I am running the updated 1809 windows 10 version, and the graphics card is intel 620 UHD

Best Answers

  • egydiocoelhoegydiocoelho Posts: 47,538 Trailblazer
    Accepted Answer
    Try uninstalling and deleting the intel video driver and restart the notebook:

    Then uninstall and reinstall acer quick access!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MunirMunir Posts: 14

    Tinkerer

    Accepted Answer
    Try uninstalling and deleting the intel video driver and restart the notebook:

    Then uninstall and reinstall acer quick access!
    Thanks this worked :)
  • MMillarMMillar Posts: 14

    Tinkerer

    Accepted Answer
    Hi, has this worked as a permanent fix? After performing similar fixes the problem quickly re appeared. 
  • MunirMunir Posts: 14

    Tinkerer

    Accepted Answer
    The issue has resolved. Not facing it anymore after the BIOS update
«1

FAQ & Answers

  • egydiocoelhoegydiocoelho ACE Posts: 47,538 Trailblazer
    Who does the brightness control on the notebook monitor is the Intel video card! I suggest you download the most current drivers on the Intel site!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MunirMunir Member Posts: 14

    Tinkerer

    edited April 2019
    Who does the brightness control on the notebook monitor is the Intel video card! I suggest you download the most current drivers on the Intel site!

    Hi. I did go to Intel's website and checked for updates. It said that the drivers are up to date.
  • egydiocoelhoegydiocoelho ACE Posts: 47,538 Trailblazer
    Accepted Answer
    Try uninstalling and deleting the intel video driver and restart the notebook:

    Then uninstall and reinstall acer quick access!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MunirMunir Member Posts: 14

    Tinkerer

    Accepted Answer
    Try uninstalling and deleting the intel video driver and restart the notebook:

    Then uninstall and reinstall acer quick access!
    Thanks this worked :)
  • egydiocoelhoegydiocoelho ACE Posts: 47,538 Trailblazer
    You are welcome my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MMillarMMillar Member Posts: 14

    Tinkerer

    Accepted Answer
    Hi, has this worked as a permanent fix? After performing similar fixes the problem quickly re appeared. 
  • MunirMunir Member Posts: 14

    Tinkerer

    MMillar said:
    Hi, has this worked as a permanent fix? After performing similar fixes the problem quickly re appeared. 
    Yes it's working fine for me. At times it does give trouble but a restart resolves the issue
  • MMillarMMillar Member Posts: 14

    Tinkerer

    Yeah, the problem appears after the laptop has been to sleep restarting has always fixed the issue temporarily. So not a permanent fix? Thanks 
  • MunirMunir Member Posts: 14

    Tinkerer

    MMillar said:
    Yeah, the problem appears after the laptop has been to sleep restarting has always fixed the issue temporarily. So not a permanent fix? Thanks 
    No there is no permanent fix. I am also struggling with the same issue. I am also facing lags these days after the laptop turns on from sleep. 
  • MMillarMMillar Member Posts: 14

    Tinkerer

    I intend to send mine off for repair. 
  • MunirMunir Member Posts: 14

    Tinkerer

    I can't. The country I live in has no Acer outlet or store. It is disappointing to see such issues come up with no proper fix
  • egydiocoelhoegydiocoelho ACE Posts: 47,538 Trailblazer
    What version of uefi (new bios) do you have installed?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MunirMunir Member Posts: 14

    Tinkerer

    No idea. I bought the laptop a month ago. Just updated it using the Windows update assistant to windows 10 version 1809.
  • egydiocoelhoegydiocoelho ACE Posts: 47,538 Trailblazer
    What is the bios version?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MunirMunir Member Posts: 14

    Tinkerer

    What is the bios version?
    it is v 1.07
  • egydiocoelhoegydiocoelho ACE Posts: 47,538 Trailblazer
    You have tried to update the drivers on the intel website and also the uefi, to verify if it solves the problemw...
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MunirMunir Member Posts: 14

    Tinkerer

    I did. At times it works fine at times it gets stuck again and unless I restart it doesn't allow me to change the brightness
  • egydiocoelhoegydiocoelho ACE Posts: 47,538 Trailblazer
    Have you tried updating the bios? Know that it is an extremely risky procedure and I will not be liable for any damages!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MunirMunir Member Posts: 14

    Tinkerer

    Yes I just did after you asked me what version I am using. Updated it to v1. 08 from 1.07. now let's see if the issue persists. However, just for my own understanding, does bios version really affect stuff like this? 
  • egydiocoelhoegydiocoelho ACE Posts: 47,538 Trailblazer
    Some versions of bios can rather solve problems with energy and video settings!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
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