Number 5 and 6 keys not working on my Acer Spin SP111-32N

pelawren
pelawren Member Posts: 10

Tinkerer

edited November 2023 in 2019 Archives
Hello,
This morning when I started working on my laptop, I noticed certain keys were not working:  Number 5 and 6, 'Ctrl', Delete.
Any simple resolution other than turning it in for repair?

Part Number: NX.GRMSG.001

Windows 10 Home 64 bit

Thank You

Peter

Best Answer

  • pelawren
    pelawren Member Posts: 10

    Tinkerer

    Answer ✓
    Thank you for the suggestion(s).  I ended up turning to Acer service center and they did replace the keyboard.

Answers

  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    edited May 2019
    Good Morning pelawren !

    Already updated your drivers?
    Have you tried removing the driver from the keyboard controller in Device Manager and rebooting the machine?
    Do Bios work normally?
    Did you find out if Bios exists in the Function Keys Behavior option and is it activated?
    Already tested with an external keyboard?
    Take a virtual test of the telcas here: https://www.keyboardtester.com/tester.html



    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!
              
  • Have you checked that the problem remains with an external keyboard? Have you checked if there is a function called function key behavior in uefi, after pressing f2 as soon as you turn on the notebook?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
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    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • pelawren
    pelawren Member Posts: 10

    Tinkerer

    Answer ✓
    Thank you for the suggestion(s).  I ended up turning to Acer service center and they did replace the keyboard.
  • Great my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • MaClane
    MaClane ACE Posts: 35,598 Trailblazer
    Great!
    Need help posting!

    Se minha resposta foi útil, deixe um Curtir, marque como Solucionado e clique em Promover!
    Caso contrario, fico a disposição para tentarmos sanar suas duvidas e resolver seus problemas!
    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a Like, flag as Fixed and click Promote!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™


    For users of the English, Spanish, French and German Community, I will be using Google Translate!