Acer Predator temperature

mateoo
mateoo Member Posts: 13

Tinkerer

edited November 2023 in 2019 Archives
Hello Acer Community!
I would like to share my experiences with you. Last year I had bought an Acer Predator G5-793-76FM, and it had terrible temperature. I am talking about Intel i7 7700HQ and GTX 1060. CPU often reached 99C during gaming, and 70C during normal use. I sent it to Acer, they did not solve my problem completely. They could reduce the temperature by 10-15°C, and I think it is not enough, so I repasted my predator myself. Of course it had a huge and very bad disadvantage. I lost the warranty, but the temperatures are incredible. I used MX4. Using browser, or watching film, videos, it reaches 35-40°C, rarely 50, but it jumps back to 40°C immediately. During gaming(Star wars battlefront 2 2017), the maximum temp was 76°C I could reach on ultra high graphics. These temperatures are incredible. The performance is awesome, and the laptop is as silent as it has never been before. I highly recommend you to repaste your laptop!

Answers

  • Mikooolaj
    Mikooolaj Member Posts: 1 New User
    Hello. I also have a problem with jumping temperature up to 97 * C on my 300 helios predator. I have contacted customer service for high temperatures and as part of the guarantee they replace the thermal paste for Thermal Grizzly Kryonaut which I joined to the laptop package and send back. In this way I will not lose my laptop warranty. For all who want Acer to replace the thermal paste on yours. You must insist on exchanges when contacting customer service.
  • Bastaus
    Bastaus Member Posts: 1 New User
    Hello mateoo, 

    I have a Predator 17 G5-793-747Z (december 2017) with the same components as yours. I was desperate to find a solution about critical temperatures : it reached 99°C twice and had an average of 92-96° on most of the games I play (Risk of Rain 2, Fortnite, GTA V, BF V, etc.) which is critical. I read a lot of suggestions to reduce those temperatures. Among these suggestions, I tried to undervolted my CPU, but nothing changed. 
    My laptop still had warranty so I hesitate a little bit but finaly I tried to repast the CPU and GPU by myself. 

    I had his motherboard changed by Acer for a sound issue that was unberable (just saying for what is following). When I opened it, it was a nightmare.
    First I had one fane that was full of dusty things (I thought Acer would clean it while changing the motherboard but unfortunately not, they sent it back really dirty inside). Then, I unscrewed the cooler system and saw how bad was the thermal paste  applied. I completely understand how the paste reacts when a pressure is applied on it, but there was thermal paste everywhere but on the CPU and GPU. So I knew why the temperatures went that wrong so easily. Finally I applied the paste (Thermal Grizzly Kronaut I guess) following a great video made on the same laptop and I almost lost 30°C on average, playing with better graphics and better fps at the same time. The laptop is  silent as hell dudes. The max it reached was 76°C as well (I use Intel(R) Extreme Tuning Utility) and I do not use anymore the shortcut  to put the fanes on max speed, I let the laptop manage it. 

    So I must thank you a lot, and I also recommend whoever meets this problem to repast AND to clean his fanes, it really changed my life and my laptop's one XD.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Optimize windows/undervold clean fans and airflow exit/entrance and if still needed repaste with kryonaut or similar (not recommended to repaste if your still on warranty might void warranty seek advice from you seller/shop or acer support first)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Yamantaka
    Yamantaka Member Posts: 1 New User
    I had CPU temps rising over 90 for awhile (G5-973), but after cleaning vents with canned air everything vent back to normal (max around 80 C). So, just clean vents regularly and carefully. Temps should be fine after that.