No boot to Windows after installing an Intel 660p M.2 2280 2TB NVMe PCIe 3.0 x4 SSD in Slot 2

psychfilms
psychfilms Member Posts: 17 Troubleshooter
edited November 2023 in 2019 Archives
Hello Community:  I tried installing an Intel 660p M.2 2280 2TB NVMe PCIe 3.0 x4 3D NAND Internal Solid State Drive in Slot 1 (empty slot) in my Acer Predator 500 Helios (PH517-61-ROGX) laptop and the computer only boots to the internal bios (meaning I get only to the Predator logo), but the computer fails to continue the boot into Windows 10. I'm thinking this suggests that adding by adding extra memory in Slot 1 the computer is trying to boot from Slot 1 and not the ACER installed 256GB SATA SSD with the system at purchase in Slot 2. I tried pressing the function key "F2" in order to check the BIOS boot-order to make sure the computer is booting from Slot 2, but it didn't take me to the BIOS screen. I tried "F12" also on separate boot attempts. But wasn't able to get the boot-option dialog box.  If I remove the memory the computer boots and operates satisfactory.  Any suggestions on what's happening here??  Thanks Bart

Best Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Why do not you clone 256gb ssd for 2tb ssd and then place 2tb ssd in place of 256gb ssd?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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  • psychfilms
    psychfilms Member Posts: 17 Troubleshooter
    Answer ✓
    xapim said:
    Why do not you clone 256gb ssd for 2tb ssd and then place 2tb ssd in place of 256gb ssd?
    Thats exactly what i suggested :) and put the 256 in an enclosure because it will always work at normal sata speeds via usb/usb-c as far as im aware so the 2tb nvme via external wont do him any good
    Ok guys I did it.  I put my 2TB NVMe PCIe SSD in an enclosure, cloned the OS, removed the factory-installed 256GB SSD from Slot #2, removed the 2TB from the external enclosure and installed the cloned 2TB. Guess what - It worked!   Thanks for the inspiration!  Bart

    PS: I'm going to start a new thread about the compatibility of those two M.2 slots.  Discovered a few things along the way.


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019 Answer ✓
    xapim said:
    Why do not you clone 256gb ssd for 2tb ssd and then place 2tb ssd in place of 256gb ssd?
    Thats exactly what i suggested :) and put the 256 in an enclosure because it will always work at normal sata speeds via usb/usb-c as far as im aware so the 2tb nvme via external wont do him any good
    Ok guys I did it.  I put my 2TB NVMe PCIe SSD in an enclosure, cloned the OS, removed the factory-installed 256GB SSD from Slot #2, removed the 2TB from the external enclosure and installed the cloned 2TB. Guess what - It worked!   Thanks for the inspiration!  Bart

    PS: I'm going to start a new thread about the compatibility of those two M.2 slots.  Discovered a few things along the way.


    @psychfilms glad you finally got it sorted :) please mark/accept the best answers which got you to solve your issue for others to find it quickly if they come across the same issue as you  :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


Answers

  • This model already come with a ssd of 256gb nvme! You have already verified if putting the intel 660p in place of the 256gb ssd, if the computer boots normally! I'm also not sure if this model accepts a 2tb ssd nvme!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • psychfilms
    psychfilms Member Posts: 17 Troubleshooter
    Hi there:  According to ACER's website SLOT 2 in the Helios 500 supports M.2 NVMe PCIe 3.0 x4 (see link below).   ACER claims it has only tested this slot with a 500GB SSD, but there have been postings on the Internet with users installing 2GB.  Bart 



  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited April 2019
    @psychfilms that is the Ryzen version of the H500 only one of the slots is nvme the other its only normal sata to be able to use your new intel you would need to test both slots and see in which one it will recognize the nvme and if the 256gb ssd that u have is already nvme (and it should be on slot 1 because that is the only nvme slot in that model if you moved it into slot 2 its normal it will not boot because the OS is on it and it will not recognize it) you would have to clone it into the intel and remove it from the laptop as i said it only one port is nvme and regarding what u previously said you are wrong only slot 1 supports nvme you have the ryzen version not intel the intel supports 2 x nvme see below so again i suggest you to clone the nvme you have on slot 1 into the your new ssd (using and usb nvme adapter/enclosure) or cloning it (easeus partiton master) to a normal hdd then from the hdd to the new installed nvme on slot 1 its up to you how you do it

    ModelM.2 Slot 1M.2 Slot 2Raid support
    PH517-51 (Intel)NVMe PCIe or SATANVMe PCIe or SATAYes (NVMe PCIe ONLY)
    PH517-61 (AMD)NVMe PCIe or SATASATA onlyNo




    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • psychfilms
    psychfilms Member Posts: 17 Troubleshooter
    I have the AMD version (Ryzen 2700 & Vega 56 GPU). The OS is in SLOT 2 (SATA) the open M.2 is SLOT 1.  The table you posted above says NVMe PCIe or SATA for SLOT 1.  I wonder if that means you can insert either a M.2 SATA or the NVMePCIe?  I would think the PIN configurations would be different, thus in that case my SLOT 1 fits NVME PCIe.  I think I'm going to give up trying to put the 2GB stick inside.  Rather I'm going to use an enclosure and have fast external storage.   Thanks for the advice and tips.
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited April 2019
    well as far as i know the pin configuration should be the same as technically the sata should work fine on nvme slots the difference its that the slot supports more lanes (4x) than the sata (2x) slot i have a 2tb m.2 wd blue 3d nand but sata only and its fast enough for me and cheaper that nvme more than half price and @psychfilms you have a beast there :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • JordanB
    JordanB ACE Posts: 3,729 Pathfinder
    If you click the link below, you'll see that someone has a 2 TB M.2 PCI NVMe SSD installed.  I don't know which slot is which.

    https://www.userbenchmark.com/UserRun/12094144
    I'm not an Acer employee.
  • psychfilms
    psychfilms Member Posts: 17 Troubleshooter
    The Helios 500 is truly a beast. I do video editing and needed a portable 8-core.  I added a 2TB 2.5" form factor SSD in the other SATA slot.  Works great.  I want to have just my editing projects on the 2TB and the 256GB SSD with Window 10 OS.  Also I upped the RAM to 32GB, but was disappointed to find out that the OEM installed RAM is only 2400MHz.  The advertised RAM was 2666MHz. :(

    The Intel M.2 NVME PCI3 x4 I'm trying to install internally was meant to be the storage for my video files.  I'm just thinking now just to get an external enclosure for the 2TB M.2 NVME and that way I can make those stored video files accessible to my other two computers.  
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,332 Trailblazer
    Answer ✓
    Why do not you clone 256gb ssd for 2tb ssd and then place 2tb ssd in place of 256gb ssd?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    Why do not you clone 256gb ssd for 2tb ssd and then place 2tb ssd in place of 256gb ssd?
    Thats exactly what i suggested :) and put the 256 in an enclosure because it will always work at normal sata speeds via usb/usb-c as far as im aware so the 2tb nvme via external wont do him any good


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    The Helios 500 is truly a beast. I do video editing and needed a portable 8-core.  I added a 2TB 2.5" form factor SSD in the other SATA slot.  Works great.  I want to have just my editing projects on the 2TB and the 256GB SSD with Window 10 OS.  Also I upped the RAM to 32GB, but was disappointed to find out that the OEM installed RAM is only 2400MHz.  The advertised RAM was 2666MHz. :(

    The Intel M.2 NVME PCI3 x4 I'm trying to install internally was meant to be the storage for my video files.  I'm just thinking now just to get an external enclosure for the 2TB M.2 NVME and that way I can make those stored video files accessible to my other two computers.  
    Thats od what memory did u got i have 32gb hyperx 2666 and i have the correct speed with it or are you saying that the stock memory you had was 2400 if so that is normal they used to ship with 2400 only on the ryzens as they have more cores use less memory at least this is my supposition of it they only shipped 2666 with the intels 

    https://snag.gy/DiqPJU.jpg

    https://snag.gy/TKaN7i.jpg


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019
    @psychfilms the ram frequency its not constant it will boost more or drop (sometimes mine it will drop to 800+-) regarding the usage check your spd and compare with mine you can see the latency its not the same and it will go for the lower also 2666 runs at 1333 as u can see on mine then multiply that by 2 you get the 2666 so technically you should get about 1200 on yours but im talking about xmp memory like the hyperx that i have (its expensive 32gb costed me a fortune about £380 and im still paying for it :p the m.2 2tb was the same price so i just upgraded the memory and the ssd and spent almost £800 as u can see it doesnt come cheap to upgraded it properly) the oem (cheaper) memory will get a bit less as doesnt have xmp support to boost


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • psychfilms
    psychfilms Member Posts: 17 Troubleshooter
    Answer ✓
    xapim said:
    Why do not you clone 256gb ssd for 2tb ssd and then place 2tb ssd in place of 256gb ssd?
    Thats exactly what i suggested :) and put the 256 in an enclosure because it will always work at normal sata speeds via usb/usb-c as far as im aware so the 2tb nvme via external wont do him any good
    Ok guys I did it.  I put my 2TB NVMe PCIe SSD in an enclosure, cloned the OS, removed the factory-installed 256GB SSD from Slot #2, removed the 2TB from the external enclosure and installed the cloned 2TB. Guess what - It worked!   Thanks for the inspiration!  Bart

    PS: I'm going to start a new thread about the compatibility of those two M.2 slots.  Discovered a few things along the way.


  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited May 2019 Answer ✓
    xapim said:
    Why do not you clone 256gb ssd for 2tb ssd and then place 2tb ssd in place of 256gb ssd?
    Thats exactly what i suggested :) and put the 256 in an enclosure because it will always work at normal sata speeds via usb/usb-c as far as im aware so the 2tb nvme via external wont do him any good
    Ok guys I did it.  I put my 2TB NVMe PCIe SSD in an enclosure, cloned the OS, removed the factory-installed 256GB SSD from Slot #2, removed the 2TB from the external enclosure and installed the cloned 2TB. Guess what - It worked!   Thanks for the inspiration!  Bart

    PS: I'm going to start a new thread about the compatibility of those two M.2 slots.  Discovered a few things along the way.


    @psychfilms glad you finally got it sorted :) please mark/accept the best answers which got you to solve your issue for others to find it quickly if they come across the same issue as you  :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/