Active Stylus not working with Acer Switch 3 SW312-31

mstrgnr88
mstrgnr88 Member Posts: 2 New User
edited November 2023 in 2019 Archives
I just got the computer the other day, and have had problems with the pen since buying. I bought it second-hand, so didn't expect everything to work "perfectly" but was definitely looking forward to using the pen to draw some. When I pull up the sketchpad, last night right after I changed the battery out, it worked for a whole 5 minutes in the upper left hand corner of the screen then just stopped. Now it won't do anything. Is there anyway to get it to connect back to the computer?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    mstrgnr88 
    The Elan stylus pen with part number NP.STY1A.009 is officially recommended for this model. Please check if you have the same.
    https://www.acer.com/ac/en/US/content/model/NP.STY1A.009

    Go to Device Manager, expand Human Interface devices, scroll down to HID-compliant pen and check the driver. Also you could check the settings for Pen and Windows ink, go to Start, settings, Devices and click Pen & Windows ink. .



    Could you please go to Device manager, expand Human Interface Devices, scroll down to HID-Compliant touch pad, highlight and right click, click Properties, go to Power Management tab and if you see any box ticked, untick it(as shown in the snip below).



    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • mstrgnr88
    mstrgnr88 Member Posts: 2 New User
    I did this, and it is still not recognizing the pen past a certain point on the screen. I have disabled the touch screen, enabled it, restarted the computer, and tried to do a calibration several times. It's just not recognizing the input from the pen. Is there anything else I can do?
  • fenixdiaz
    fenixdiaz Member Posts: 9

    Tinkerer
    i have same problem

Categories