no bootable device and International Travelers Warranty

JulioDraco
JulioDraco Member Posts: 10

Tinkerer

edited September 2023 in 2019 Archives
I bought my laptop in Mexico. I'm in France for work right now.
I have an acer latop Aspire 5 - A515-51-34V0. I got an error: "no bootable device".

I tried some "solutions" presented in the ACER comunnity forum but I did not succeed to fix the problem.

I have and "International Travelers Warranty" and I would like to use it. Is this possible?

It is very important for me to fix this as soon as possible.

Thank you very much!

Answers

  • Hello! Have you checked that hd is recognized in the bios information section? Have you checked that windows boot manager comes first in the boot section? Have you tried resetting the internal battery?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • JulioDraco
    JulioDraco Member Posts: 10

    Tinkerer

    Hello! Have you checked that hd is recognized in the bios information section? Have you checked that windows boot manager comes first in the boot section? Have you tried resetting the internal battery?
    1st: This is the error:


    2nd: This is the info:


    3rd: This is the "boot menu":


    4th: What do you mean with resetting the internal battery?

    Thanks!

  • Try resetting the internal battery as follows:
    https://youtu.be/NfhgnxUJoZo
    If this does not work, do this:
    https://youtu.be/GleJNW3VTEs
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JulioDraco
    JulioDraco Member Posts: 10

    Tinkerer

    Try resetting the internal battery as follows:
    https://youtu.be/NfhgnxUJoZo
    If this does not work, do this:
    https://youtu.be/GleJNW3VTEs
    I tried both.
    It goes directly to the message "Not bootable device", right after showing "ACER logo" for like 2 seconds only.

    When I did ALT + F10, it did'nt work either.  That´s one of the things I tried before posting.
  • So I suggest you download an iso from microsoft and write to the pendrive! Then use the recovery options! Is your notebook still under warranty?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JulioDraco
    JulioDraco Member Posts: 10

    Tinkerer

    So I suggest you download an iso from microsoft and write to the pendrive! Then use the recovery options! Is your notebook still under warranty?

    I've tried that too. I put it in an USB to try to access the recovery options. I tried to restore the system and I got this message "to use restore system specify the windows installation that you want to restore".
    And yes, it's still under warranty. But I'm not in my country, that's why I was asking also about the ITW.

    Thanks for follow the topic.
  • OK! I see that there is a ssd and an hd installed and are being identified in the bios and this is good! It may just be some bug!
    Do the following: change the bootmode to legacy and then press f10 to save on exiting! It will show an error. Then enter the bios again and change bootmode to uefi again and save on exiting!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JulioDraco
    JulioDraco Member Posts: 10

    Tinkerer

    OK! I see that there is a ssd and an hd installed and are being identified in the bios and this is good! It may just be some bug!
    Do the following: change the bootmode to legacy and then press f10 to save on exiting! It will show an error. Then enter the bios again and change bootmode to uefi again and save on exiting!
    I did it.
    After changing to "legacy" it shows this:
    Then it goes to this window:


    After I changed back to UEFI.

    The error is still there: NO BOOTABLE DEVICE
  • OK! Leave it in uefi mode! Now, is the sata mode option in ahci or rst with optane?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JulioDraco
    JulioDraco Member Posts: 10

    Tinkerer

    OK! Leave it in uefi mode! Now, is the sata mode option in ahci or rst with optane?
    What do you mean?
    Where can I check that?

    Thanks
  • Go to the main section of bios and make sure there is a function called sata mode!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • JulioDraco
    JulioDraco Member Posts: 10

    Tinkerer

    Go to the main section of bios and make sure there is a function called sata mode!
    Is this what you mean?




  • In the information section, it shows that sata mode is raid! In this case, I believe the only solution would be to disconnect and reconnect the hd, see:
    https://us.answers.acer.com/app/answers/detail/a_id/53246/~/hard-drive-installation-instructions-for-acer-aspire-a515-51-and-a515-51g
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)