I bought this product a while back, but within 2-3 weeks I'd realised it started repeating the same 'glitch'. The laptop would freeze up and become unresponsive, this would then be followed by an automatic power-down - sometimes I'd try to shut it down myself but it wouldn't respond, but other times I just waited the 2-10 minutes until it restarted itself.
However, given that this happened within the exchange period, I exchanged the product for a new one, but this glitch persisted.
I understand that my workload and subsequent use of the laptop does vary and that this may be the issue, but what I've found the most 'odd' about this glitch is that I know others who have the same product, have owned it for longer, and use it similarly, but yet have never experienced this glitch.
I'm really enjoying the product other than this major issue, any help would be appreciated