battery doesnt charging

itstep
itstep Member Posts: 6 New User
edited September 2023 in 2019 Archives
Hello I have new one Aspire e5-772G just out from box
Battery wont charge and show 0% of charge lvl, so unable to update Bios normally, reset battery doesn't help also if try to put it for 30 sec and wait for 15 min before start.
Any ideas?
Help a lot

Best Answer

  • JackE
    JackE ACE Posts: 45,221 Trailblazer
    Answer ✓
    Does the machine stay on with the original charger plugged in? If yes, start the re-set with the original charger so it's recognized correctlhy. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 45,221 Trailblazer
    Why are you trying to update the BIOS firmware? Jack E/NJ

    Jack E/NJ

  • itstep
    itstep Member Posts: 6 New User
    JackE said:
    Why are you trying to update the BIOS firmware? Jack E/NJ
    because in many similar cases it helps, and I was try to do all thatt can help... have you some ideas or it is just a question?
  • JackE
    JackE ACE Posts: 45,221 Trailblazer
    BIOS updates are NOT recommended due to the high risk of bricking the machine or causing other adverse side affects. If the BIOS description does NOT address the specific problem or issue, it should not be applied. If you did NOT try to update the BIOS, then open Device Manager. Click on the Batteries folder. Uninstall ALL the drivers that you find. Then exit Device Manager without reinstalling anything. Then reboot the machine. Jack E/NJ 

    Jack E/NJ

  • itstep
    itstep Member Posts: 6 New User
    JackE said: Uninstall ALL the drivers that you find. Then exit Device Manager without reinstalling anything. Then reboot the machine. Jack E/NJ 
    No changes after this step, after reboot drivers was back themselves.
    Microsoft Ac Adapter
    Microsoft ACPI- Compliant control method battery
  • JackE
    JackE ACE Posts: 45,221 Trailblazer
    You can try an ALT+F10 cold boot factory reset as in the video below. If this does not fix the problem then immediately return the machine to the vendor/seller as defective for an exchange or a refund. Do this quickly before the vendor RMA return policy expires since ACER warranty repair will take longer. Jack E/NJ


    Jack E/NJ

  • itstep
    itstep Member Posts: 6 New User
    Ok, will try but doesn't seems like that it will help, actually I have another charger(universal) and when I try to use it LED on devices show that battery start charging, but in windows see unknown remaining...
  • itstep
    itstep Member Posts: 6 New User
    should I give him some time to try charge or start reinstall?
  • JackE
    JackE ACE Posts: 45,221 Trailblazer
    Answer ✓
    Does the machine stay on with the original charger plugged in? If yes, start the re-set with the original charger so it's recognized correctlhy. Jack E/NJ

    Jack E/NJ

  • itstep
    itstep Member Posts: 6 New User
    after reset to factory with original charger battery not recognized, get it back to resseler.
  • JackE
    JackE ACE Posts: 45,221 Trailblazer
    >>>>get it back to resseler.>>>

    Yes, that is the best choice right now. Jack E/NJ

    Jack E/NJ