Helios 500 2.5" HDD to SSD upgrade issue

BiohazzardXIII
BiohazzardXIII Member Posts: 9

Tinkerer

edited November 2023 in 2019 Archives
I have purchased a Seagate 2tb SSD and have replaced the 2.5" HDD, now when I restart the system it says no bootable device, I restart again and it boots into windows. Also in the bios it shows HDD0 as the liteon 512 nvme and hdd1 is another 512 nvme and hdd2 says none. HDD2 is the new 2tb ssd I installed. In windows disk management everything looks fine but disk 0 is the 2tb ssd and so forth. Also I've added data to the 2tb ssd and it is showing 1.81tb free of 1.81 tb in this pc.  Any help would be greatly appreciated. My system model is Predator PH517-51 

Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Replace the 2.5" SSD with the old 2.5" HDD. Does the BIOS Info tab still recognize all 3 drives correctly and does it still boot OK? Also what is the SATA mode? Jack E/NJ

    Jack E/NJ

  • BiohazzardXIII
    BiohazzardXIII Member Posts: 9

    Tinkerer

    Yes replacing the ssd with the original hdd works sata mode is premium with optane
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Optane does nothing/confuses things for a 2.5" SSD. Remove the optane card and set the BIOS Main tab from rst optane to AHCI. Jack E/NJ

    Jack E/NJ

  • BiohazzardXIII
    BiohazzardXIII Member Posts: 9

    Tinkerer

    Ok I'll try that. I dont think I have an optane card
  • BiohazzardXIII
    BiohazzardXIII Member Posts: 9

    Tinkerer

    Putting it in ahci mode make it constantly reboot.
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Did you check to see if an optane card was installed in the m.2 slot. It must be removed. Jack E/NJ

    Jack E/NJ

  • BiohazzardXIII
    BiohazzardXIII Member Posts: 9

    Tinkerer

    I just have the liteon 512gb and a toshiba 512gb nvme drives installed in the m.2 slots
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Who set this machine up for you? It seems as though the old 2.5" HDD was tied to or dependent on one of the m.2e SSDs, perhaps to act similarly to an optane card. At this point, I think you should put the old HDD back in the machine. Re-enable the 'rst optane' mode that it was in before. Then boot up normally. Then try to clone the old HDD on to the new 2.5" SSD thru a USB port using a USB2SATA3 HDD/SSD adapter. After cloning, then exchange the drives again. Jack E/NJ 

    Jack E/NJ

  • BiohazzardXIII
    BiohazzardXIII Member Posts: 9

    Tinkerer

    Ok I'll try that. I setup the machine myself, well from factory when I turned it on it set itself up
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    OK. Let us know the result. Thanks. Jack E/NJ

    Jack E/NJ

  • BiohazzardXIII
    BiohazzardXIII Member Posts: 9

    Tinkerer

    ok so I think what happened is on first boot the factory image setup the system in a RAID0 config, correct me if I am wrong. Do I need to do a fresh install of windows to remove the raid configuration?
  • BiohazzardXIII
    BiohazzardXIII Member Posts: 9

    Tinkerer


    Also this is what I'm getting in My Computer as you can see drive z has 6GB used but in file manager it shows at 1.81 free of 1.81, I can't seem to find a fix for this
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Aye! RAID! That's why I wanted to know what the BIOS Info tab reported for SATA mode. I wrongly assumed AHCI when RST optane was found to be enabled.

    So I still suggest first trying to get the 2.5" SSD working with the RAIDed m.2s by cloning the 2.5 HDD onto it. I fear that trying to break the RAID right now will lose the ACER-flavored Win10 recovery partition. If that happens, you'll then be forced to break it with a generic Win10 install.  Jack E/NJ 

    Jack E/NJ

  • BiohazzardXIII
    BiohazzardXIII Member Posts: 9

    Tinkerer

    Is there anything that special regarding the Acer flavor win10? Can I use a generic win10 install and download the acer preload software
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Yes. It's not just the ACER drivers, there may be some Win10 system differences especially since the downloaded generic iso includes major Win10updates since you got the machine which often mess with the hardware. But it's up to you if you want to break the RAID now but I at least suggest that you make some kind of a back up or image of things as they are now with or even without the old HDD installed. At least get an image of the RAIDed m.2s if possible Jack E/NJ 

    Jack E/NJ