Blue Screen on Acer Aspire 7750G

TG
TG Member Posts: 4 New User

I have 2  clients that have this model.

They both have recently started to get the BSOD sometimes twice a day with no particular similar situations when using the laptops. Neither user is a gamer. They just do regular web broswing, email, word processing and a bit of accounting in Quick books.

 

I have updated the "Acer Updater" program  which was no longer compatible with Windows 7 HP 64.

I thought that was the issue but they both still blue screen again.

 

I have totally reformatted one and install everything fresh and still doing it.

Hard drive amd RAM have both been thoroughly tested and pass with flying colors.

 

I have read the dump file reports and the driver in each of the crashes is one of these:
ntoskrnl.exe

athrx.sys (probably ATI video related)

igdpmd64.sys  (probably Intel Graphics related)
dxgkrnl.sys (probably DirectX related)

 

Does anyone here have any ideas or experience with this model?

 

Please advise.

 

Thanks in advance for any help.

 

 

Answers

  • TG
    TG Member Posts: 4 New User

    UPDATE

    There seems to be 3 new drivers available for the Atheros Wireless NIC, the Intel Video Driver and the the AMD video driver for this laptop.

    For whatever reason, these do not show up in the Acer Updater program on the laptop.

    Great updater program . .  NOT!

    Going to try those 3 as the dump file shows that these 3 drivers were related to the BSOD crash.

    Will post results.

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