Unable to update BIOS

RadioCR
RadioCR Member Posts: 22 Troubleshooter
edited November 2023 in 2019 Archives
Just a simple question. What should i do with it:

Best Answer

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    You are trying to install an earlier version of the BIOS, as your current version is 1.21 and you are trying to install 1.13 and the installation doesn't allow that. I don't understand what is the problem.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    You are trying to install an earlier version of the BIOS, as your current version is 1.21 and you are trying to install 1.13 and the installation doesn't allow that. I don't understand what is the problem.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • RadioCR
    RadioCR Member Posts: 22 Troubleshooter
    The problem is that on the acer web page this driver is recomended fom my PC. Is there a newer version of BIOS than the 1.21?

  • RadioCR
    RadioCR Member Posts: 22 Troubleshooter
    Thanks for the answer :)
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Can you post your device's model number?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • andylb
    andylb ACE Posts: 3,827 Pathfinder
    edited March 2019
    RadioCR said:
    The problem is that on the acer web page this driver is recomended fom my PC. Is there a newer version of BIOS than the 1.21?

    1.13 is for the AN515-42, you are trying to install a bios update that is not for you model. If you have v1.21 installed already then you don't have 
    an Acer ANS515-42. Enter your correct model number on the support page and you will see the correct bios update which will be a version with a numerical higher value than 1.21

    Please click YES if I answered your question

    I am not an ACER employee
    Thank you and have a blessed day  B)

    ★★ ACE Pathfinder 2019★★