AN515-52 SATA HDD not recognized by Windows 10

DamagedIntense
DamagedIntense Member Posts: 18 Troubleshooter
edited November 2023 in 2019 Archives
Hello, I have the following problem, I have an AN515-52 nitro 5 laptop and recently upgraded the M.2 module to SSD Kingston A1000 480GB PCIe Gen3x4 M.2 2280 NVMe, here are the details:

1) On the BIOS I selected for the SATA MODE instead of RST with Optane to AHCI.
2) Both of the storage drives are visible on the BIOS on the HDD0 port the SSD drive and on the HDD1 port the HDD of 1TB.
3) The boot mode is selected as UEFI.
4) On the SATA configuration option both of the SATA ports are enabled on the BIOS.
5) The installation on the SSD is always successful and it works great.
6) The problem is on Windows 10 once I try to detect the HDD it is not visible.

I have tried different methods:

1) Disk Management, it only shows the SSD disk and the HDD is not visible or available.
2) With the command diskpart and list disk does not show the HDD and only shows the SDD.
3) I have already updated the drivers with the ones available on the official page of Acer but it has the same effect.
4) I have reinstalled Windows through the MediaCreation tool and still not able to detect the HDD.
5) I have connected the HDD through an usb port and it work perfectly I can access it no problem.

Please I really need the support.

Thanks!.

Best Answer

  • DamagedIntense
    DamagedIntense Member Posts: 18 Troubleshooter
    Answer ✓
    Hello!, I have finally been able to make it work!. Here are the details on what I did that helped me overcome the issue:

    1) The main problem is the Windows 10 image supplied with the Acer Nitro 5, it is mainly designed to work with the Optane module (IRST Windows 10 configuration image). The Acer Nitro supports other type of storage components but it is not plug and play. Making a clone of the current Windows image won't make the cut, since the optane module is synchronized with the HDD. (if you remove the optane module to replace the M.2 drive, this was my case, the system will become unstable).

    NOTE: If you replace the HDD with an SSD, it will make the Optane useless since the point of this technology is to help the mechanical HDDs that are based on RPMs to appear faster.

    2) I created a bootable USB drive based on the windows media creation tool. The USB was created from the Windows Acer image that comes with the laptop before making any hardware changes to the device.
    https://www.microsoft.com/es-mx/software-download/windows10

    3) When you select the clean installation of the device, at the beginning it will show you all the available storage devices and partitions that you can use to install Windows 10. Here is when I was able to select the drive and both the HDD and SSD where available. So there was no need to go back to the RST with Optane option since this will cause the system to become unstable since the M.2 port is expecting an Optane module. (this does not mean that it won't work but the installation of Windows 10 based on the image from the Acer Nitro performs the installation on the HDD).

    4) On the storage device selection in Windows 10 detects the ports on the Acer Nitro where the HDD is port 0 and the SSD M.2 is port 1. (in the BIOS on the SATA port for the SSD is port 0 (M.2)  and the HDD is port 1, I was not able to understand why in the BIOS is different from what Windows detected, I would think and correct me if I'm wrong, this will have to be related to the bootable default options once the HDD is installed it becomes the highest default bootable option).

    5) After the installation the incompatible state of the HDD was not a consideration anymore because Windows 10 image recognized the drive from the beginning.

    6) I manually downloaded the drivers from the Acer page but not installed the IRST application.

    I would really like to thank you for your support since I was able to determine that the drive was not detected due to the image of Windows 10 configuration.

    Thanks!.

Answers

  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited March 2019
    Hello! You must download the irst! Go to the Intel website and update all the drivers: https://www.intel.com.br/content/www/br/pt/support/intel-driver-support-assistant.html
    This site will download irst! Then, restart the portable computer and open the intel rapid storage program. Your hd will be with an exclamation point in yellow and then click on clear metadata!
    Resultado de imagem para clear metadata
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • DamagedIntense
    DamagedIntense Member Posts: 18 Troubleshooter
    Hello, Thanks for the quick response, I have followed your instructions but it seems that my disk is in an incompatible state, is there any tool so that I can mount again the volume?.



    Do you have recommendations on what steps can be taken?.

    Thanks!
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,322 Trailblazer
    edited March 2019
    Hello! Go to powershell as administrator and type diskpart, lis disk and show me what is said!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
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  • DamagedIntense
    DamagedIntense Member Posts: 18 Troubleshooter
    Hello, here is the information based on the instructions:



    Let me know if you need any further information.

    Thanks!.
  • In manage, does it show any function?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DamagedIntense
    DamagedIntense Member Posts: 18 Troubleshooter
    No, it does not show any options for the HDD:



    Let me know if you need any further information.

    Thanks!.
  • Not! I mean the IRST manager option!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DamagedIntense
    DamagedIntense Member Posts: 18 Troubleshooter
    Hello, it shows no options like it is the same screenshot as the one in the first image I shared.

    Let me know if you need any further information.

    Thanks!
  • OK! You may need to put the sata mode option in rst with optane again! This could break windows! Press windows + r and type msconfig. Then select the Safe boot option and restart the notebook:

    Enter the bios and change the sata option and save when exiting! Make sure the irst recognizes HD!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DamagedIntense
    DamagedIntense Member Posts: 18 Troubleshooter
    Thanks for the follow up, I have tried to modify to the RST with Optane option and it does happen what you say the system crashes that is why I fully understand the usage of the safe mode. Even so, it still does not detect the drive since it is looking for the OS on the primary drive that is port1, not port0 (this a default option embedded from the Windows image from the Acer Nitro 5 considering the RST with Optane option enabled). 

    Once you do this Windows 10 does not recognize the SSD from Kingston and sees it as an intel optane module (from the task manager when you select the SSD the description is the serial number of the Intel Optane module that was removed) that is why I cannot perform the start up. The RST with Optane works similar to a RAID option that is why I believe that it will always show as incompatible.

    I fully believe that this is a problem with the windows image that is embedded with the Acer Nitro 5 systems that have the optane option. I don't know if this is recommended but if I where to perform a hard reset on the system maybe this would detect the drive.

    Please let me know your comments,

    Thanks!.
  • Hello! You have already verified that hd is recognized in the windows installation! Do you know how to install windows using an iso from microsoft? If you know, inside the windows installation, press shif + f10 and type diskpart, list disk and verify that hd appears!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DamagedIntense
    DamagedIntense Member Posts: 18 Troubleshooter
    Answer ✓
    Hello!, I have finally been able to make it work!. Here are the details on what I did that helped me overcome the issue:

    1) The main problem is the Windows 10 image supplied with the Acer Nitro 5, it is mainly designed to work with the Optane module (IRST Windows 10 configuration image). The Acer Nitro supports other type of storage components but it is not plug and play. Making a clone of the current Windows image won't make the cut, since the optane module is synchronized with the HDD. (if you remove the optane module to replace the M.2 drive, this was my case, the system will become unstable).

    NOTE: If you replace the HDD with an SSD, it will make the Optane useless since the point of this technology is to help the mechanical HDDs that are based on RPMs to appear faster.

    2) I created a bootable USB drive based on the windows media creation tool. The USB was created from the Windows Acer image that comes with the laptop before making any hardware changes to the device.
    https://www.microsoft.com/es-mx/software-download/windows10

    3) When you select the clean installation of the device, at the beginning it will show you all the available storage devices and partitions that you can use to install Windows 10. Here is when I was able to select the drive and both the HDD and SSD where available. So there was no need to go back to the RST with Optane option since this will cause the system to become unstable since the M.2 port is expecting an Optane module. (this does not mean that it won't work but the installation of Windows 10 based on the image from the Acer Nitro performs the installation on the HDD).

    4) On the storage device selection in Windows 10 detects the ports on the Acer Nitro where the HDD is port 0 and the SSD M.2 is port 1. (in the BIOS on the SATA port for the SSD is port 0 (M.2)  and the HDD is port 1, I was not able to understand why in the BIOS is different from what Windows detected, I would think and correct me if I'm wrong, this will have to be related to the bootable default options once the HDD is installed it becomes the highest default bootable option).

    5) After the installation the incompatible state of the HDD was not a consideration anymore because Windows 10 image recognized the drive from the beginning.

    6) I manually downloaded the drivers from the Acer page but not installed the IRST application.

    I would really like to thank you for your support since I was able to determine that the drive was not detected due to the image of Windows 10 configuration.

    Thanks!.
  • This tip of using an iso from microsoft, was my last suggestion! I recommend you install IRST to see how the current hd and ssd status is!

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • DamagedIntense
    DamagedIntense Member Posts: 18 Troubleshooter
    Hello, I would rather not try that option but instead a partition tool.

    Thanks!.
  • You are welcome my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Ratnakar
    Ratnakar Member Posts: 1 New User
    edited October 2019
    hey my hdd is showing up in my laptop I have two hd ssd and hdd and hdd is not seen plss help me

  • Ideally, you should create a new @Ratnakar topic. Add me by putting an @.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)