Predator Helios 300 shut down and wont turn on again

Demidarus
Demidarus Member Posts: 6

Tinkerer

edited November 2023 in 2019 Archives
Hi people !
So i got this laptop yesterday and i only used it for a day. Today i was playing league of legends (a game that doesnt consume much ) when my laptop shutdown and didnt want to turn on again ! I waited for 2 hours ans tried resetting the intenal battery but nothing seems to work . When i put on the ac adapter therz is no light either.
What should i do  please ? I am pretty new with gaming laptop to be honest !
Thanks for the help !

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    about battery reset, normally you can feel the switch click or move when pushed.
    good to hear that's still working, about preventing the issue...1 time means nothing, you need to worry if it will happen again.
    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Something went really bad if even with a battery reset it's still not booting.
    it's better if you contact your seller or Acer support service.
    I'm not an Acer employee.
  • Demidarus
    Demidarus Member Posts: 6

    Tinkerer

    Hi ! 
    What do you think could have gone wrong ? I mean i didnt use the laptop more than 5 hours :(
    And is there something to be sure that the battery has really reset ? Like does it make a sound or something ?
    Thanks for the help
  • Demidarus
    Demidarus Member Posts: 6

    Tinkerer

    Oh nvm it worked again halleluiah! 
    Do you guys have any advice so it wont happen again ?
    Thanks !
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    about battery reset, normally you can feel the switch click or move when pushed.
    good to hear that's still working, about preventing the issue...1 time means nothing, you need to worry if it will happen again.
    I'm not an Acer employee.
  • Filthy_autobot
    Filthy_autobot Member Posts: 11

    Tinkerer

    hello, I'm facing the same problem. How did it work for you? Please help. It's not turning on 

  • brummyfan2
    brummyfan2 ACE Posts: 28,591 Trailblazer
    hello, I'm facing the same problem. How did it work for you? Please help. It's not turning on 

    Hi,
    Switch off the laptop, disconnect the AC adapter, follow the instructions in the video, leave the laptop to rest for a while before starting again.
    When you reset, don't use too much force, just gently press the switch with the pin.
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset
  • Filthy_autobot
    Filthy_autobot Member Posts: 11

    Tinkerer

    I did that. Still doesnt turn on. When I connect the AC plug it doesnt show the led indicator either.
  • brummyfan2
    brummyfan2 ACE Posts: 28,591 Trailblazer
    I did that. Still doesnt turn on. When I connect the AC plug it doesnt show the led indicator either
    Hi,
    It could be a faulty power brick, have you tested in another plug point? If you are within the warranty period, get in touch with Acer support centre in your region.
    http://www.acer.com/worldwide/support/
  • Filthy_autobot
    Filthy_autobot Member Posts: 11

    Tinkerer

    battery was fully charged when it shut down on its own. Power plug is working, tested it. 
  • Filthy_autobot
    Filthy_autobot Member Posts: 11

    Tinkerer

    could it be a dead battery? Or the motherboard is gone?!
  • AdityaSingh46
    AdityaSingh46 Member Posts: 6

    Tinkerer

    Facing same problem!! :( Any solution?
  • ChaseHelmey
    ChaseHelmey Member Posts: 6

    Tinkerer

    Hi guys, anyone solved this? Im facing the same issue.
  • Bzy
    Bzy Member Posts: 15 Troubleshooter
    Same issue here, seems like a faulty product but i'm out of warranty so not very happy.
  • @Bzy, Have you checked that this button is being pressed correctly?

    Ideally, you create a new topic by clicking Ask a question, posting the exact model of your notebook and the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bzy
    Bzy Member Posts: 15 Troubleshooter
    Seems like a fridge door light on/off concept, if the panel presses the button how do I tell if the button is pressed?  Can I just press it down with my finger and try to power it?

    Also I haven't tried the pinhole, it is incredibly tiny on this laptop, I don't even think a paperclip will fit.  Should I try that or does that not really do anything different than holding the power button down for 15 seconds?
  • Then add me by placing a @. That way, the topic will get more organized. However, I suggest you try for now, do a battery reset by using a paper clip:
    Try also to put some layers of insulation tape to better press the switch button:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Bzy
    Bzy Member Posts: 15 Troubleshooter
    Ok TY I will get to a new topic I want to do the easier stuff first so I will write it maybe tomorrow if I am able to try the tape trick by then and get some photos of the inside.

    Really scared that I'm just out a TON of money but I will do what I can.  Appreciate the help.