next@acer 2020

Fingerscanner stopted working, everytime I delete and reinstall the driver it works again for a day

How can I solve this problem so I can finnaly start using Windows Hello

FAQ & Answers

  • JackEJackE ACE Posts: 21,978 Trailblazer
    (1) What is you full ACER model number?
    (2) Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that aren't currentlly available. Uncheck the box for fast startup to disable fast boot.
    (3) Uninstall, don't just disable, any non-Microsoft antimalware or antivirus

    Jack E/NJ
    Jack E/NJ
  • kingofnarniakingofnarnia Member Posts: 5 New User
    My acer is an A715-72G-786L
  • JackEJackE ACE Posts: 21,978 Trailblazer
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that aren't currentlly available. Uncheck the box for fast startup to disable fast boot. Also uninstall any non-Microsoft antimalware or antivirus. If the problem persists then download and try iobit's DriverBooster freeware. https://www.iobit.com/en/driver-booster.php  Jack E/NJ

    Jack E/NJ
  • kingofnarniakingofnarnia Member Posts: 5 New User
    It seems to work for the moment, il let you know what happend whitin a few days
  • kingofnarniakingofnarnia Member Posts: 5 New User
    It doesn't work anymore, same problem occured.
  • JackEJackE ACE Posts: 21,978 Trailblazer
    How long have you had this machine? And has this problem always been present? Jack E/NJ
    Jack E/NJ
  • kingofnarniakingofnarnia Member Posts: 5 New User
    I bougth the laptop in september of 2018, and it had this problem after 1 month I think.
    I'm probably going to return my laptop for "repair".
  • JackEJackE ACE Posts: 21,978 Trailblazer
    Well, before returning it, you could try an ALT+F10 cold boot factory reset after saving any personal files. This would rule in or rule out a hardware issue. It's probably a Win10update issue which you can quickly recover from and block the update if the problem resurfaces. Follow the instructions in the video below. Jack E/NJ





    Jack E/NJ
Sign In or Register to comment.

Who's Online871

Acer-Laura
Acer-Laura
batmalin
batmalin
DavidM12
DavidM12
fontenelejd
fontenelejd
hebi
hebi
igra4a666
igra4a666
Javierwonglol
Javierwonglol
Kirpich158
Kirpich158
Lucent
Lucent
ManukanNitro5
ManukanNitro5
MarkJFernandes
MarkJFernandes
Ramirez1001
Ramirez1001
Rick2015
Rick2015
scottmc
scottmc
+857 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Assistance by Acer


Drivers &
Manuals

Acer
Answers

Get Product Information
( only)

Acer Support
Videos

Member Highlight

We want to recognize GAMING6698's dedicated efforts in the Acer Community. GAMING6698 has become one of the main collaborators since joining the Community in November of 2019.
On behalf of all our users and the Acer Team, we thank you for your dedication!

Total Posts and Comments: 3339

Total Points:5792

Total Accepted Answers: 292

GAMING6698 Supercomputer Wrangler