Examples: Monday, today, last week, Mar 26, 3/26/04

Fingerscanner stopted working, everytime I delete and reinstall the driver it works again for a day

How can I solve this problem so I can finnaly start using Windows Hello

FAQ & Answers

  • JackEJackE Posts: 18,111ACE Trailblazer
    (1) What is you full ACER model number?
    (2) Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that aren't currentlly available. Uncheck the box for fast startup to disable fast boot.
    (3) Uninstall, don't just disable, any non-Microsoft antimalware or antivirus

    Jack E/NJ
  • kingofnarniakingofnarnia Posts: 5Member New User
    My acer is an A715-72G-786L
  • JackEJackE Posts: 18,111ACE Trailblazer
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that aren't currentlly available. Uncheck the box for fast startup to disable fast boot. Also uninstall any non-Microsoft antimalware or antivirus. If the problem persists then download and try iobit's DriverBooster freeware. https://www.iobit.com/en/driver-booster.php  Jack E/NJ

  • kingofnarniakingofnarnia Posts: 5Member New User
    It seems to work for the moment, il let you know what happend whitin a few days
  • kingofnarniakingofnarnia Posts: 5Member New User
    It doesn't work anymore, same problem occured.
  • JackEJackE Posts: 18,111ACE Trailblazer
    How long have you had this machine? And has this problem always been present? Jack E/NJ
  • kingofnarniakingofnarnia Posts: 5Member New User
    I bougth the laptop in september of 2018, and it had this problem after 1 month I think.
    I'm probably going to return my laptop for "repair".
  • JackEJackE Posts: 18,111ACE Trailblazer
    Well, before returning it, you could try an ALT+F10 cold boot factory reset after saving any personal files. This would rule in or rule out a hardware issue. It's probably a Win10update issue which you can quickly recover from and block the update if the problem resurfaces. Follow the instructions in the video below. Jack E/NJ





Sign In or Register to comment.

Who's Online224

Acer-Blayn
Acer-Blayn
Acer-Harvey
Acer-Harvey
Acer-Karp
Acer-Karp
Akihitokun
Akihitokun
Aldi98
Aldi98
aSILVA
aSILVA
brummyfan2
brummyfan2
Carleen46
Carleen46
diegodco
diegodco
Gabbante
Gabbante
Giuliano
Giuliano
JackE
JackE
Jamesd
Jamesd
Paco572
Paco572
WacoJohn
WacoJohn
+209 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Good Design Aware 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.