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Acer Predator Helios 300-52

crai0catacrai0cata Posts: 5Member New User
Hello,

I just buy a new Acer Predator Helios 300 52.I just install windows 10 on him,but i can't install Nvidia GTX 1050 Ti.Somebody know how to fix this problem


Thanks.

Comments

  • ven98ven98 Posts: 4,046ACE Pathfinder
    When you click on the GTX 1050Ti what error does it show?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • crai0catacrai0cata Posts: 5Member New User
    HI,

    Is a computer that i own and this is the specs.

    Operating System                                  Microsoft Windows 10 Enterprise 10.0.17134.556
        Date                                              2019-02-13
    CPU Type                                          HexaCore Intel Core i7, 4000 MHz (40 x 100)
          Motherboard Name                                  Acer Predator PH317-52
          Motherboard Chipset                               Intel Cannonlake PCH
          System Memory                                     8034 MB
          DIMM1: Kingston ACR26D4S9S8ME-8                   8 GB DDR4-2666 DDR4 SDRAM  (20-19-19-43 @ 1333 MHz)  (19-19-19-43 @ 1333 MHz)  (18-18-18-42 @ 1309 MHz)  (17-17-17-40 @ 1236 MHz)  (16-16-16-38 @ 1163 MHz)  (15-15-15-35 @ 1090 MHz)  (14-14-14-33 @ 1018 MHz)  (13-13-13-31 @ 945 MHz)  (12-12-12-28 @ 872 MHz)  (11-11-11-26 @ 800 MHz)  (10-10-10-24 @ 727 MHz)
    Display:
          Video Adapter                                     Intel(R) UHD Graphics 630  (1 GB)
          Video Adapter                                     Intel(R) UHD Graphics 630  (1 GB)
          Video Adapter                                     Intel(R) UHD Graphics 630  (1 GB)
          3D Accelerator                                    nVIDIA GeForce GTX 1050 Ti
          Monitor                                           LG Philips LP173WF4-SPF5  [17.3" LCD]
    DMI:
          DMI BIOS Vendor                                   Insyde Corp.
          DMI BIOS Version                                  V1.22
          DMI System Manufacturer                           Acer
          DMI System Product                                Predator PH317-52
          DMI System Version                                V1.22
          DMI System Serial Number                          NHQ3EEX034842179A53400
          DMI System UUID                                   80587760-D04811E8-80CC9828-A629052A
          DMI Motherboard Manufacturer                      CFL
          DMI Motherboard Product                           Sienna_CFS
          DMI Motherboard Version                           V1.22
          DMI Motherboard Serial Number                     NBQ3E11003842719983400
          DMI Chassis Manufacturer                          Acer
          DMI Chassis Version                               V1.22
          DMI Chassis Serial Number                         Chassis Serial Number
          DMI Chassis Asset Tag                             
          DMI Chassis Type                                  Notebook
    IDE Controller                                    Intel(R) 300 Series Chipset Family SATA AHCI Controller
          IDE Controller                                    Realtek PCIE CardReader
          Storage Controller                                Microsoft Storage Spaces Controller
          Storage Controller                                Standard NVM Express Controller
          Disk Drive                                        HGST HTS721010A9E630  (1 TB, 7200 RPM, SATA-III)
          Disk Drive                                        INTEL SSDPEKKW256G8  (238 GB)
          Disk Drive                                        Seagate Backup+ BL USB Device
          SMART Hard Disks Status                           OK

  • YasonYason Posts: 8Member

    Tinkerer

    Looks like the driver is not install correctly, you can refer this article about how to "Update drivers in Windows 10" (https://support.microsoft.com/en-us/help/4028443/windows-10-update-drivers).

    Or you can go to acer support web site to download the driver (e.g., according to your model name Predator PH317-52, https://www.acer.com/ac/en/US/content/support-product/7602?b=1), choose VGA driver with NVIDIA provider.


  • crai0catacrai0cata Posts: 5Member New User
    Non of this work.Still remain same problem
  • YasonYason Posts: 8Member

    Tinkerer

    What's the "Device status" of this device? Below is an example. 


  • strider16strider16 Posts: 66Member Devotee
    Did you download the specific driver for mobile gpu?
  • ven98ven98 Posts: 4,046ACE Pathfinder
    Go to this website, find your GPU and download the latest driver.


    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • crai0catacrai0cata Posts: 5Member New User
    This Is my problem
  • crai0catacrai0cata Posts: 5Member New User
    I try DDU in safe mode and install Acer driver,Nvidia latest driver.Nothing work.
  • ven98ven98 Posts: 4,046ACE Pathfinder
    Not letting you install a driver, because of no device detected and error code 43 mean that the GPU is dead(a hardware problem). You have to contact Acer support and arrange a repair.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

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