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Another SSD NVMe M.2 Upgrade Issue Pred Helios AMD 500

Gerbil_WheelGerbil_Wheel Posts: 4Member New User
edited November 2018 in Predator Laptops
Howdy,

So...I just cracked open and attempted to add to my PH517-61 a Samsung 970 2TB EVO NVMe M2.  Neither the BIOS nor Windows sees the HDD. Samsung's own magic software cannot locate the drive. Diskmanager does not see the drive.

New SSD (970) is in SLOT 1, and the drive that came with the machine is still in SLOT 2. (It then boots and thats how i'm writing this.) Neither the BIOS nor Windows sees the new drive.
If I swap them and put the new drive in SLOT 2 and the stock drive in SLOT 1 then the BIOS sees the drive in SLOT 2, but says that there is no bootable drives present.  

In short I'm a bit baffled as to why the 2nd NVMe slot isnt working. (the one labeled SLOT 1)

SAMSUNG 970 EVO NVMe M.2 Model MZ-V7E2T0
PH571-61 XXXXXXX BIOS version 1.06
Windows10 64-bit all patches and updates current as of 19-Nov-2018

Suggestions? I'm plum out of ideas.

[Edited by Acer-Harvey]

Best Answer

  • mankvlmankvl Posts: 51 Devotee
    Accepted Answer
    At least with i7 PH500 both m.2 slots support NVMe, but SLOT1 does not support SATA m.2 drive. Did you update your BIOS to the latest? 

FAQ & Answers

  • Hi,
    Your slot2 is the PCIe/NVMe SSD slot in which you can use either a NVMe SSD or a SATA SSD, slot1 is only for a M.2 SATA SSD, so if you want to boot with NVMe SSD, please follow the steps:
    1.Install Macrium reflect free.
    2.Create a USB bootable recovery disk with the program.
    3 Connect an external HDD with USB to SATA cable and backup the image of the original M.2 SATA drive on the external HDD.
    4.Remove the original M.2 SSD and install the new M.2 SSD in the slot2 which is the NVMe slot.
    5.Boot with the recovery USB disk and recover the image from the external HDD.
    6.Remove USB and external HDD, boot with new SSD.
    https://www.howtogeek.com/howto/7363/macrium-reflect-is-a-free-and-easy-to-use-backup-utility/
    https://www.macrium.com/reflectfree

    Please don't click "Like" but click "Yes" for "Did this answer the question", if I resolve the problem.
  • Gerbil_WheelGerbil_Wheel Posts: 4Member New User
    Thank you Brummyfan for your input, but according to the specs listed for the laptop they are supposed to both be NVMe PCIe.

     It doesnt make sense when they advertise the RAID capability they would then put a SATA opposite a PCIe bus. Anyhow, I guess I'll wait until they release a update and fix it.  

    -G
  • mankvlmankvl Posts: 51Member Devotee
    Accepted Answer
    At least with i7 PH500 both m.2 slots support NVMe, but SLOT1 does not support SATA m.2 drive. Did you update your BIOS to the latest? 
  • MRunarMRunar Posts: 4Member New User
    i have the amd setup, and experiencing the same problem .. my OS is on the orig. nvme in slot 0, slot 1 not recognizing the samsung evo 970 500 GB. bios not tell me anyting. no info on drives at all .. disapointing bios
  • MilesBHuffMilesBHuff Posts: 7Member

    Tinkerer

    I'm having the same issue.
  • Gerbil_WheelGerbil_Wheel Posts: 4Member New User
    mankvl said:
    At least with i7 PH500 both m.2 slots support NVMe, but SLOT1 does not support SATA m.2 drive. Did you update your BIOS to the latest? 

    Yes, BIOS is latest. And No its not working.

  • Nalan91Nalan91 Posts: 3Member New User
    Same issue here. Did they solve it ????. With Ubuntu 18.04 with kernel upgrade wifi works fine and with alsamixer sound ok. But the major issue with m2 slot. 
    Please update 
  • Gerbil_WheelGerbil_Wheel Posts: 4Member New User
    Problem continues to exist. It is not solved.
  • ATR42ATR42 Posts: 54Member Devotee
    edited December 2018
    mankvl said:
    At least with i7 PH500 both m.2 slots support NVMe, but SLOT1 does not support SATA m.2 drive. Did you update your BIOS to the latest? 
    This is incorrect. ^ 

    the post from Brummy is correct. 

    brummyfan2
     said:
    Hi,
    Your slot2 is the PCIe/NVMe SSD slot in which you can use either a NVMe SSD or a SATA SSD, slot1 is only for a M.2 SATA SSD. 

    Helios 500 . PH517-51-72NU . i7 8750H . GTX1070 . Evo 970 nvme

  • StephPTStephPT Posts: 2Member New User
    Hello,

    Any luck? I've done exactly the same and now I have a "dead" disk. BIOS says it is Empty. Device manager cannot find it as well.

     
  • StephPTStephPT Posts: 2Member New User
    come on guys? no news?
  • ATR42ATR42 Posts: 54Member Devotee
    Is ur bios a set to AHCI?

    Helios 500 . PH517-51-72NU . i7 8750H . GTX1070 . Evo 970 nvme

  • xapimxapim Posts: 3,106ACE Pathfinder
    edited February 13
    As it was already said the Ryzen version only has one nvme m.2 pci-e port the first or second (depends) its sata only seems there is ppl not understanding it yet and on intel variants there might be some models that have the the same configuration depending on country/shop/seller resuming if the nvme is not recognized on bios it means that m.2 pci-e port it's sata only try it on the other port if available so my suggestion/advice is if not able to boot windows with the nvme installed because the m.2 sata won't boot windows in the other port get a external nvme usb enclosure and clone it via usb with easeus partition master or other cloning software this is an easy issue to solve i myself only have one pci-e port just bought a 2.5 sata m.2 enclosure removed my hdd and cloned my 128gb ssd into my 2tb ssd problem solved and i can still use the stock ssd as an external drive and even able to boot into windows from it from a usb dock station so i always have my stock windows backup clone if something happens


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    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
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    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

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  • techman2000techman2000 Posts: 1Member New User
    Specs and service manual both state that it only supports up to 512MB per a slot.  That's why you never see a Helios 500 configured more than 512MB SSD.
  • xapimxapim Posts: 3,106ACE Pathfinder
    edited February 24
    It will support more the specs are only what was tested with and advisable not the real support it should support at least up to 2tb at least i have a wd blue 3d nand 2 tb on my G3 572 so should support the same amount on nvme and @techman2000 ; u'll never see a H500 with more that 512 on stock because it would be a high increase in price and you might not be buying it my m.2 sata costed me £380 same as my 32gb hyperx so you couls put more £400+ on top of the usual stock price just to get a nvme/m.2 larger size and its not sellable resuming bad for business all brands do the same



    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • Bullfrog78Bullfrog78 Posts: 6Member New User
    Is there a confirmation of the max size of the nvme slot? Understand there's only one on the amd rig. Wanting to swap the oem for a 970 plus 1tb. and fresh install
  • JordanBJordanB Posts: 3,364ACE Pathfinder
    Is there a confirmation of the max size of the nvme slot? Understand there's only one on the amd rig. Wanting to swap the oem for a 970 plus 1tb. and fresh install
    Here's some links.....

    https://www.userbenchmark.com/UserRun/14717195

    https://www.userbenchmark.com/UserRun/12094144

    https://www.userbenchmark.com/System/Acer-Predator-PH517-61/99053
    I'm not an Acer employee.
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