I recently purchased a Helios 300 from the recertified store on ebay. Aside from a crash brought on by outdated SSD firmware I have not had any interruptions in use. I am, however, battling with the heat generated by the cpu, the i7 8750H. Before undervolting to -.150V core offset with XTU (experimented some with a range between -.115 and .160 before settling) and turning on Coolboost I was hitting spikes of 97 degrees C. After, I am still running highs up to 91 degrees. I idle at about 40-41 with 0-2 percent usage according to PredatorSense. I am new to gaming laptops, so I have a few questions. Are these temperatures more or less normal while running a game like Star Wars: The Old Republic? Do I need a repaste? If I sent my laptop in with a tube of Thermal Grizzly Kryonaut, would the techs at Acer repaste my CPU/GPU for me? I have made efforts to contact Acer via email with no response. What's the best way to reach them?
If I'm reading my PN right from the Acer Care screen it's 830093BC3400. My laptop has the i7 8750H, GTX 1060 6gb, 16gb of Kingston 2666mhz ram, and Intel 760P M.2 256gb SSD. I have installed little in the way of software, but I am running the Steam and Epic Games clients as well as the premium trial of Malwarebytes. I've had the laptop for about 4 days, but I would like to get these questions and any potential issues sorted out before my 90 day warranty period is up. Thanks in advance for your assistance.
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https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/1969145569968592/
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/
Tinkerer
Looks like there's a few pages in xapim's signature that I can reference to figure out TS. I ended up using XTU because some people recommended it and it seemed simpler.
I do not want to do the repaste myself. I'd sooner send the whole thing back. Sorry if that's lazy but working on laptops is not my idea of fun and I also don't want to risk stripping a screw or something and then having Acer refuse to do warranty support.
Tinkerer
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/1969145569968592/
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/
Tinkerer
I have used all of his settings faithfully, though I ended up dialing the core voltage to -.150 as I had it set with XTU. Is there anything that he did in the video that I should change?
Tinkerer
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/1969145569968592/
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/
Tinkerer
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/1969145569968592/
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/
Tinkerer
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/1969145569968592/
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/
Tinkerer
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/1969145569968592/
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/
Tinkerer
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/1969145569968592/
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/
Tinkerer
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/1969145569968592/
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/
Tinkerer
https://www.userbenchmark.com/UserRun/11532543
UserBenchmarks: Game 43%, Desk 61%, Work 40%
CPU: Intel Core i5-7300HQ - 63.5%
GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
MBD: Acer Predator G3-572
I'm not an Acer employee. (just here to help in the best way i can)
If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks
If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:
Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
https://www.facebook.com/groups/1969145569968592/
https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
Acer support:
https://www.acer.com/ac/en/US/content/service-contact
http://www.acer.com/worldwide/support/