Examples: Monday, today, last week, Mar 26, 3/26/04

Ghost clicks on spin 5 sp513 at startup

I am facing with a really inconvenient problem. Usually at starting up my computer, I am experiencing phantom touches on the screen, so I cannot log in to Windows 10. This stops after 2-5 minutes, but I cannot start working until. 
Working as a salesman it is really embarrassing in front of my clients not being able to open files etc.

I most often experience this when the charger is not plugged in. 

Once I managed to solve this issue when my computer was 2-3 months old, but Win updated itself since, and I cannot find the right way again.  
I browsed through several sites (even here...), but found nothing useful. 
Disabling touchscreen is not a solution, as I bought this kind of laptop for a reason. 

Anyone out there knows the solution, please help me!

Thanks a lot in advance!


FAQ & Answers

  • JackEJackE Posts: 18,936ACE Trailblazer
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in the left panel. Click 'change settings that currently aren't available'. Scroll down and uncheck the box for fast startup to disable fast boot. Then uninstall, don't just disable, any non-Microsoft antivirus like Norton, AVG, Avast, McAfee, MalwareBytes etc. Then shut down Windows. Turn the machine back on again. Jack E/NJ
  • EinstiEinsti Posts: 2Member New User
    Dear JackE, 

    Unfortunately this is not the solution for this problem, but thank you for your effort!
  • JackEJackE Posts: 18,936ACE Trailblazer
    Einsti>>>>Once I managed to solve this issue when my computer was 2-3 months old, but Win updated itself since, and I cannot find the right way again.  >>>>

    If this happened within the last month or so, and you can recall the approximate date this started again, you can open Control Panel and search 'restore point'. Click on 'create a restore point' in the left pane to see if you can find an automatic Win10 'restore point' with a date stamp that coincides the approximate date this 'ghost' problem started.  Jack E/NJ 

Sign In or Register to comment.

Who's Online in this Category2


Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

New Here?

So, what are the rules of this place? Check out our Acer Community User Agreement. Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Good Design Aware 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.