Brand New Acer Aspire 1 keeps freezing Aspire 1 - A114-31-C2FP

Skateallday · February 2019

Hi everyone new to the forum.

Just purchased an Acer Aspire 1 - A114-31-C2FP.

Set it up all fine, however it keeps just randomly freezing when I am doing simple tasks like writing a word doc, with nothing else open or running. The only way I seem to be able to resolve the issue is to hard reset by holding the power down. I will admit I wasn't expecting great performance from a budget laptop but surely this should not be happening fresh out of the box? Should I send to Acer, as the retailer (very) I bought the laptop from don't except returns after you have set the machine up.

any help, advice or tips would be great.

Thanks

Skateallday.

JackE · February 2019

Open Control Panel. Search 'button'. Click 'change what the power buttons do' in the left pane. Click 'change settings that aren't currently available'. Scroll down and uncheck the box for fast startup to disable fast boot. Then shutdown. Then turn the machine back on. If that fixes the issue, leave the fast boot setting disabled. If not, remove the charger. On the bottom, look for a pinhole with a battery symbol. Gently insert a paper clip into the hole for about 10 seconds to disconnect the batter. Then let the machine rest for about 15 mins and try again. If neither fixes the issue, your set up is NOT all fine. Accordingly, return the machine to the seller as defective for a refund or exchange ASAP. Jack E/NJ